Web.com Group, Inc.
WEB.COM GROUP, INC. (Form: 10-K, Received: 03/13/2012 16:51:38)

 

 

 

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549



 

FORM 10-K



 

 
(mark one)
x   ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2011

or

 
o   TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from   to 

Commission File Number 000-51595



 

Web.com Group, Inc.

(Exact name of registrant as specified in its charter)

 
Delaware   94-3327894
(State or other jurisdiction of
incorporation or organization)
  (I.R.S. Employer
Identification No.)

 
12808 Gran Bay Parkway, West, Jacksonville, FL   32258
(Address of principal executive offices)   (Zip Code)

Registrant’s telephone number, including area code: (904) 680-6600



 

Securities registered pursuant to Section 12(b) of the Act: None.

Securities registered pursuant to section 12(g) of the Act:

Common Stock, $0.001 par value

(Title of class)



 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes o No x

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes o No x

Indicate by checkmark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No o

Indicate by checkmark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K(§229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. x

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act. (Check one):

     
Large accelerated filer o   Accelerated filer x   Non-accelerated filer o   Smaller Reporting Company o
          (Do not check if a smaller
reporting company)
    

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b2 of the Act). Yes o No x

The aggregate market value of the voting and non-voting common equity held by non-affiliates of the registrant was approximately $288,575,179 as of June 30, 2011, based upon the closing sale price of the common stock as quoted by the NASDAQ Global Market reported for such date. Shares of common stock held by each executive officer and each director and by each person who is known by the registrant to own 5% or more of the outstanding common stock have been excluded from this calculation as such persons may be deemed affiliates. This determination of affiliate status is not necessarily a conclusive determination for other purposes.

As of March 5, 2012, the registrant had 47,929,275 shares of common stock outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

Parts of the Proxy Statement for the registrant’s 2012 Annual Meeting of Stockholders, to be filed with the Securities and Exchange Commission pursuant to Regulation 14A not later than 120 days after the end of the fiscal year covered by this Form 10-K, are incorporated by reference in Part III of this Form 10-K.

 

 


 
 

TABLE OF CONTENTS

TABLE OF CONTENTS

 
  Page
PART I
        

Item 1.

Business

    1  

Item 1A.

Risk Factors

    16  

Item 1B.

Unresolved Staff Comments

    24  

Item 2.

Properties

    25  

Item 3.

Legal Proceedings

    25  

Item 4.

Mine Safety Disclosures

    26  
PART II
        

Item 5.

Market for Registrant’s Common Equity, Related Stockholder Matters, and Issuer Purchases of Equity Securities

    27  

Item 6.

Selected Financial Data

    29  

Item 7.

Management’s Discussion and Analysis of Financial Condition and Results of Operation

    31  

Item 7A.

Quantitative and Qualitative Disclosures About Market Risk

    48  

Item 8.

Financial Statements and Supplementary Data

    51  

Item 9.

Changes in and Disagreements With Accountants on Accounting and Financial Disclosure

    52  

Item 9A.

Controls and Procedures

    52  

Item 9B.

Other Information

    54  
PART III
        

Item 10.

Directors, Executive Officers and Corporate Governance

    55  

Item 11.

Executive Compensation

    55  

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

    55  

Item 13.

Certain Relationships and Related Transactions, and Director Independence

    55  

Item 14.

Principal Accounting Fees and Services

    55  
PART IV
        

Item 15.

Exhibits, Financial Statement Schedules

    56  

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PART I

This Annual Report on Form 10-K contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which are subject to the “safe harbor” created by those sections. Forward-looking statements are based on our management’s beliefs and assumptions and on information currently available to our management. All statements other than statements of historical facts are “forward-looking statements” for purposes of these provisions. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “predict,” “project,” “should,” “will,” “would” and similar expressions intended to identify forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors, which may cause our actual results, performance, time frames or achievements to be materially different from any future results, performance, time frames or achievements expressed or implied by the forward-looking statements. We discuss many of these risks, uncertainties and other factors in this Annual Report on Form 10-K in greater detail under the heading “Risk Factors.” Given these risks, uncertainties and other factors, you should not place undue reliance on these forward-looking statements. Also, these forward-looking statements represent our estimates and assumptions only as of the date of this filing. You should read this Annual Report on Form 10-K completely and with the understanding that our actual future results may be materially different from what we expect. We hereby qualify our forward-looking statements by these cautionary statements. Except as required by law, we assume no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Item 1. Business.

Web.com Group, Inc. (referred to as “the Company”, “Web.com Group, Inc.” or “Web.com” herein) is a leading provider of a full line of internet services for small- to medium-sized businesses (“SMBs”). Web.com is a global domain name registrar and meets the internet needs of SMBs anywhere along their lifecycle which also offers affordable subscription solutions including website design and related services, search engine optimization, search engine marketing, social media and mobile products, local sales leads, eCommerce solutions and call center services. Headquartered in Jacksonville, Florida, Web.com is a publicly traded company (Nasdaq: WWWW) serving nearly three million customers and with approximately 1,800 employees in 14 locations in North America, South America and the United Kingdom.

On October 27, 2011, the Company completed its acquisition of 100% of the equity interests in Net Sol Parent LLC (formerly known as GA-Net Sol Parent LLC) (“Network Solutions”), a provider of domain names, web hosting and online marketing services, pursuant to that certain Purchase Agreement dated August 3, 2011 by and among the Company, Net Sol Holdings LLC, a Delaware limited liability company, and GA-Net Sol Parent LLC, a Delaware limited liability company and wholly-owned subsidiary of Net Sol Holdings LLC. Consideration for the acquisition was $405.1 million in cash and the issuance of 18 million shares of Web.com common stock at a market price of $9.16 per share, resulting in a total purchase price of $570 million.

Web.com was incorporated under the General Corporate Law of the State of Delaware on March 2, 1999 as Website Pros., Inc. We offered common stock to the public for the first time on November 1, 2005 as Website Pros (NASDAQ: WSPI) and began trading as Web.com (Nasdaq: WWWW) following our acquisition of the legacy Web.com business in September 2007.

Our principal offices are located at 12808 Gran Bay Parkway West, Jacksonville, FL 32258. Our telephone number is (904) 680-6600 and our website is located at www.web.com .

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Overview

Market Opportunity

There are more than 27 million SMBs in the United States today. Our focus is serving small, local enterprises that need to connect with their current and potential customers online. Approximately 44 percent of these SMBs have a website, and among those that have a website, most are not effective at driving business via their internet efforts. These SMB owners, many of whom work six or seven days a week, mostly lack the time, expertise and/or resources needed to make their website a relevant, effective part of their business plan. At the same time, there is growing acceptance among these SMB owners that an effective internet presence is critical to their marketing efforts and there is evidence that these businesses are shifting their marketing budgets from traditional media to online channels.

Competition

The market for web services is highly competitive, fragmented and evolving. Competitors range in size from small, local independent firms to very large conglomerates, and include website designers, internet service providers, internet search engine providers, local business directory providers, website domain name registrars, eCommerce service providers, lead generation companies and hosting companies. Many competitors offer a limited number of specialized solutions and services. Such fragmentation can mean that a SMB owner might have to employ two, three or more web services purveyors to get a needed suite of online services. There is also a wide range of costs to the SMB owner, from the more expensive, highly individualized website design shops to the very low cost, low service offering of some single service providers. We believe our one-stop; end-to-end service offering of affordable internet services and online marketing solutions gives us a differentiated market advantage.

What we do

Using a consultative approach, Web.com offers SMBs a single point of entry to an array of effective, affordable online products and services that will help drive their business. The breadth and flexibility of our offerings allow us to address the web services needs of a wide variety of customers, ranging from those just establishing their websites to those that want to enhance their existing online presence with more sophisticated marketing and lead generation services. We offer our customers a full range of web services and products on an affordable subscription basis. With nearly 3 million subscribers as of December 31, 2011, we are one of the industry’s largest providers of domain names, affordable web services and products that enable SMBs to have an effective online presence.

We have positioned ourselves as a partner to SMBs across all phases of their business’s adaptation to internet technology, from their initial entry onto the web to their use of cutting-edge innovations as they mature. As a domain registrar, we allow the business to establish an online presence by buying a domain name. This basic service is the entry point to higher priced offerings. Having secured a domain, a business next needs a website and email service. Our offerings for these fundamental services span the range of customer budgets and expertise, from inexpensive Do It Yourself website and email hosting for the technically-savvy, to Do It For Me custom website design services, online marketing and eCommerce solutions. Customers can engage our experienced consultants for services that range from web design to online advertising campaign management. When online innovations emerge, we can help SMBs leverage the new capabilities.

Through the combination of proprietary website publishing and management software, automated workflow processes, and specialized workforce development and management techniques, Web.com achieves production efficiencies that enable us to offer sophisticated web services at affordable rates. Our technology automates many aspects of creating, maintaining, enhancing, and marketing websites on behalf of our customers.

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We sell our products and services via our direct sales force, which operate in the U.S. and Canada. Recently, the Company rolled out a “Feet on the Street” direct sales initiative, as well as a Direct Response Television (“DRTV”) campaign. We also sell web services and products to customers identified by companies with which we have strategic marketing relationships. Typically, our strategic marketing partners have established brand names and attract a large number of SMB customers. We also acquire a large number of customers directly through online and affiliate marketing activities that target SMBs that want to establish or enhance their online presence.

Our Strategy

We have built our business around an affordable subscription-based model that allows SMBs to affordably outsource their web services and online marketing needs to us. The key elements of our business model and approach are:

Providing Comprehensive Solutions for SMBs.   Our web services include, among other features, a full range of web services, including domain name registration, website design and publishing, online marketing and advertising, search engine optimization, social media, e-mail marketing, mobile websites, lead generation, vertical industry specific leads, logo and brand development and eCommerce solutions. We believe this end-to-end service offering provides our customers with a comprehensive solution to their web services needs.

Up-selling or cross-selling additional services to existing customers.   With the acquisition of Network Solutions in October 2011, Web.com gained nearly 2 million domain name customers from a premier domain name registrar. We have demonstrated success in up-selling additional web services to the domain name customers acquired with the Register.com LP acquisition and began to employ the same strategy with the Network Solutions customers. Customers acquired through traditional and online marketing programs that target hosting or Do It Yourself website design services also provide significant opportunities for up-selling and cross-selling additional online marketing, lead generation, search optimization products, eCommerce and Do It For Me services. Additionally, some of these customers are also prospects for our Do It For Me services.

Acquiring new customers through diversified sales and marketing channels.   We utilize a very diverse sales and marketing strategy including online marketing, inbound and outbound telesales, a “Feet on the Street” sales force, direct response television advertising, email and affiliate marketing to acquire new customers and up-sell to existing customers. We also focus on forming strategic marketing relationships with companies that have large customer bases of SMBs. These companies generate leads for us by providing lists of their customers, conducting e-mail marketing campaigns about our web services and products, advertising our web services and products on the internet, and using other forms of both direct and indirect solicitation. These companies filter the customer lists they provide to us using a number of criteria that we believe indicate when a SMB is likely to understand the value of our web services and products.

Streamlining Operations for Customer Acquisition, Fulfillment, and Support.   We utilize proprietary workflow processes and customer relationship management systems, together with a combination of integrated template-driven and specialized website design tools, to sell, design, and support our web services and products. We believe this integrated infrastructure has enabled us to significantly reduce the time from initial customer contact to site completion. Our goal is to design a website and have it complete and visible on the internet within 72 hours from the time we receive initial information from the customer. Additionally, we have extensive experience promoting, selling, and supporting our web services and products to SMBs.

Through the combination of our operational scale and geographical locations, we believe that we have been able to also minimize the cost of delivering our web services and products. Our template driven processes enable us to handle orders efficiently. We have strategically located our primary sales and fulfillment facilities in the lower cost areas including Jacksonville, Florida; Barrie, Ontario; Spokane, Washington; Shavertown, Pennsylvania; Hazelton, Pennsylvania; Halifax, Nova Scotia and Yarmouth, Nova Scotia. In the future, we may look to new international labor markets to further reduce our costs.

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Our Services and Products

Our goal is to provide a broad range of web services and products that enable SMBs to establish, maintain, promote, and optimize their online presence. By providing a comprehensive, performance-based offering, we are able to sell to customers whether or not they have already established an online presence. Customers can subscribe to bundled products that meet a variety of needs, and which can be enhanced with additional services; alternatively, they can choose to purchase ‘a la carte’ solutions for specific issues.

As our customers demand more advanced products and consultative services, they move from low-priced domain registrations towards high-priced, value-added offerings. These Do It For Me offerings have relatively high barriers to entry, as they require sophisticated technological and business process expertise. We are unique in having deployed our feature-rich Do It For Me offerings at unrivalled scale.

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Our web services and products can be categorized into the following:

Domain Name Registration and Services

We have become one of the largest domain name registrars in the world and offer .com and .net domains as well as the latest top level domains, such as .co, .org and .info. We also offer a full suite of domain services, including domain name registration, domain name transfers, domain name renewal, domain expiration protection and domain privacy services. Domain customers have a highly proprietary need to maintain their distinct internet address, and we will continue to be their resource for maintaining and extending their registration. Furthermore, these customers represent prime opportunities for additional domain name sales, particularly as additional top level domain names become available. Since all online activity starts with a domain name, we anticipate continuing to be a market leader in selling and servicing these accounts.

Do It For Me Web Services

These services have been created to allow Web.com to undertake virtually all of the work associated with building, maintaining, marketing and enhancing an internet presence to ultimately drive leads to the SMB owner. Since access to these services is through an affordable monthly subscription, these proprietors can have an effective online presence with a minimum outlay of resources. And because we bundle the most needed products in an efficient manner, the SMB person can focus on his or her core business while the responsibility for making sure the website is optimized for business generation is outsourced to Web.com.

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Website Subscription-Based Services

Using our proprietary software and workflow enabled processes; we develop and support a subscription web service package that includes the tools and functionality necessary for a business to create, maintain, enhance, and market a successful and effective online presence. We build, test, and publish the websites and provide related services for our customers. We also provide tutorials and tools for customers to edit and manage their sites. Alternatively, customers can select from one of several levels of support programs for ongoing management and maintenance of their websites.

Our primary Do It For Me subscription offering is eWorks! XL, a comprehensive website design and publishing package targeted at getting SMBs online quickly, effectively, and affordably. The package includes a five-page semi-custom website built on our proprietary self-editing tool, which allows for easy maintenance by the customer. By using our comprehensive, performance-based package of services, customers eliminate the need to buy, install, or maintain hardware or software. This offering includes a broad set of configuration and customization options using a web browser.

eWorks! XL includes:

Domain Name Registration.   We obtain, purchase, and register a domain name appropriate for the business as selected by the customer.

Initial Site Design.   One of our design specialists begins the process by interviewing the customer and collecting data about the customer’s business. We then create a unique website tailored to the customer’s specific needs using one of our templates. Every site we build goes through an extensive quality review and assurance process prior to being published on the internet. Additionally, every site undergoes a thorough website optimization process to enhance search engine placement.

Online Marketing.   We offer our customers online marketing capabilities that cost-effectively promote their websites on a local and national basis. The package includes initial submission and ongoing submissions on a monthly basis of the customers’ websites to many popular national and local search engines, including Google TM , Yahoo!, Bing®, Twitter Places, Facebook Places and GPS navigation. Additionally, eWorks! XL includes listings in online yellow page directories, search engine optimization tools, and educational guides targeted to SMBs.

Hosting and Technical Support.   Our hosting platform offers technology and security designed to ensure the reliable daily operation of a customer’s website. Our secure web hosting includes disk storage, daily backups, and a monthly data transfer allotment. We also offer technical support, including services to our customers to provide the information and consultation they need to build and manage an effective online presence.

Unique Toll-Free Telephone Number.   Customers receive a unique, toll-free number that is forwarded to their business telephone line. Information about the calls received through the toll-free number are tracked and reported on the Internet Scorecard.

Webmail.   Every customer receives unlimited e-mail boxes tied to their domain name. Webmail is compatible with Microsoft Outlook and features advanced filtering and search capabilities and automatic mail forwarding and responding.

Online Web Tools.   eWorks! XL includes advanced online tools such as a forms manager, polling and survey capabilities, a guest book, and site search features that offer interactive website management capabilities.

Internet Scorecard .  Customers receive a real-time, detailed report of their website traffic, including visitors generated through visits, calls (received or missed) and form leads through the online marketing and advertising services provided in their eWorks! XL package.

Modifications and Redesign Service.   Customers can choose between several different levels of support, which range from having us make ongoing changes to using the self-edit tools we provide. The basic service included with eWorks! XL includes 60 minutes per month of free modification and phone consultation with one of our web consultants.

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Mobile Website.   eWorks! XL includes a version of the customer’s website built specifically for mobile devices.

Custom Web Design

We offer complete custom website design services that provide sophisticated functionality and interactivity beyond those available under eWorks! XL and SmartClicks. These sites are typically built for larger, more established customers that have had an online presence in the past, or that are designing their first website with unique specifications. Customers work directly with our experienced web designers to build a fully customized website. Additionally, we are able to sell any of our subscription-based web services and products to our custom web design customers.

Our team of custom design professionals includes experienced web designers, programmers, copywriters, and search engine optimization experts who work together to ensure that the customer’s online business objectives are met. Custom sites can include flash, animation, eCommerce solutions, sophisticated interactivity and database functionality. We also offer several custom design features and services, including map and directions pages, external links pages, the ability to increase the number of products listed on a customer’s website, more advanced website statistics, database applications, password security, expanded e-mail services, and premium hosting services.

Gorilla Marketing

We bundle a number of different services contained in our eWorks! XL package into our Gorilla Marketing offering, which is designed to enhance the effectiveness of an online marketing program. These subscriber-based services include initial site analysis, initial search engine optimization, search engine inclusion, monthly online marketing submissions to more than 100 search engines, powerful local directories, social sites and GPS navigation devices, listing in online yellow page directories and site submission to many popular search engines and search submission tools.

Social Media

To help SMBs access the growing and increasingly important social media channel, we offer a trio of subscription products designed to optimize and increase online exposure by presenting a professionally designed Facebook Company page, building a fan base that “likes” the Company, and interacting with fans with periodic status updates, polls and promotions.

Call Center Services

Call center services offers eCommerce businesses a ‘virtual office’ customer service solution. In addition to providing eCommerce products, call center services can supply both eCommerce and brick and mortar businesses with a full suite of call center services, including answering services, live chat, and virtual office assistants. The call center solution can help businesses sell products, resolve customer disputes and build trust, eliminating the guess work and costly overhead associated with hiring in-house customer service employees.

Do It Yourself Web Services

We offer a variety of Do It Yourself website building and marketing solutions for SMBs that want to build their own websites or enhance their websites with online marketing. These solutions include hosting services, an easy-to-use web building tool, online marketing options and eCommerce capabilities. Potential customers are identified through traditional and online marketing as well as through a number of distribution partners, resellers and affiliates.

Hosting Services

We offer core products that are standardized, scalable managed hosting services that place numerous customers on a single shared server — a cost benefit that is passed along to the customer. Starter packages are designed for websites with relatively low volumes of traffic and allow our customers to establish an online presence at minimal cost. Our hosting services feature easy-to-use control panels and extensive online documentation that allow customers to control their own applications.

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Website Design Tools

Our Website Builder package is an easy-to-use website building tool which includes nearly 8,000 starter templates so users can customize their design. There is starter content that can be tailored for a business’s products or services, plus features that keep businesses connected with their customers and prospects, such as a stock image library, social media “share” icons, location maps, customizable contact forms and more. These features enable SMBs to create a professional and effective website to serve customers and grow business by reaching new prospects.

Our Business Builder package includes the Website Builder package plus leading edge marketing tools, including directory submission to more than 100 directories, search engines, social media sites and GPS directories as well as search engine optimization consultation. Customers can also add a Facebook Company page as well as eCommerce capability.

E-mail Marketing.

We offer an e-mail marketing tool that enables our customers to easily communicate with their customers and prospects. To assist our customers in collecting e-mail addresses, a subscription sign-up box is available for site visitors to provide their e-mail information. Included in this product are a variety of professional email templates, a contact management tool and a reporting component to help track an email campaign’s success.

Logo Design and Brand Building

We are a leading provider of Do It Yourself logos and other premium design products to SMBs around the world through our LogoYes products. Our LogoYes Do It Yourself logo creation tools provide professional, affordable design products that equip SMBs to compete with larger businesses. LogoYes products and services help build a company’s brand value by presenting a strong, unified image. We also provide the LogoYes design and brand building tools to our Do It For Me web services customers.

Online Marketing Services

Business success on the internet begins with a compelling website, but is only fully realized when the website is “found,” prominently displayed by the various search engines, and ultimately when potential customers are motivated to contact the business. We sell a variety of products and services designed to increase the potential that a website receives prominence in the major search engines like Google TM , Yahoo! and Bing, and we have expertise and experience providing pay-per-click advertising as well. Some of our online marketing products include:

Search Engine Optimization (SEO)

Our search engine optimization products and services are designed to help improve organic search engine rankings and to increase qualified traffic and lead generation. We offer keyword research based on industry and competitor specifics, directory submissions, blogging campaigns and link building. Advanced website analytics accompany these products so customers can track their success.

Search Engine Marketing

We offer local and national search engine marketing services — sometimes known as pay-per-click advertising where we will manage an advertising budget for our customers on Google Ad Words or Bing Ad Center.

SmartClicks Subscription-Based Services   We gain an understanding of the customer’s goals and budget considerations, and tailor an online advertising campaign that will guarantee an agreed-upon number of “clicks” within the confines of a predictable monthly budget. SmartClicks includes all of the benefits provided in the eWorks! XL bundle and the added benefit of guaranteed pay-per-click advertising in Google TM and other major search engines.

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An added value of the SmartClicks package is the advertising management function we perform for these customers. We create the pay-per-click ads, buy appropriate keywords, monitor the program’s performance, and report results to customers.

Budget-based search engine marketing   We also offer businesses the option to base their search engine marketing efforts on a monthly budget, rather than a pay-per-click basis. Businesses receive monthly reports that track website traffic and performance.
Guaranteed click search engine marketing   We will tailor a business’s search engine marketing program to ensure a certain, agreed-upon number of clicks during any specific period, and we will work with the customer to maximize pay-per-click performance. In this capacity, we are able to offer large companies hundreds of individual locations a product which is designed to drive traffic to their numerous local storefronts.

Lead Generation

We offer targeted lead generation directed toward service-related businesses. We can work with that customer’s own website, or create a separate, lead-generating website that feeds directly into the customer’s business.

Leads by Web.com   Leads by Web.com researches relevant keywords in the customer’s industry to create ads designed to bring traffic to the website. When prospects search for a service, they are driven to a lead generation site to request a quote, and then leads are delivered to the subscriber’s computer or phone for follow up.
Renovation Experts   We offer a premium lead generation service specific to contractors, homebuilders and remodeling professionals. We provide a competitive marketplace that matches homeowners in need of remodeling services with qualified contractors in their local area. Through a subscription based membership model and per-lead acquisitions, contractors purchase these leads, giving them an opportunity to bid on the homeowner’s project.

eCommerce

We provide a comprehensive set of products and services that enable eCommerce merchants to sell more on the internet. By coordinating and integrating eCommerce website design and development, internet marketing, customer service and back-end order management, we can enable eCommerce merchants to have a complete online store solution by providing support and development on multiple eCommerce platforms

eCommerce Website Design and Development

Customers work directly with our store development project managers, designers and programmers to build high-end custom eCommerce stores. Business and customer security is a top priority, and all Web.com eCommerce sites meet Visa International’s Payment Card Industry (PCI) data standards. As end-customer sales increase, our eCommerce call center provides end-customer sales and customer support for our eCommerce merchants, freeing up time and resources for eCommerce merchants to focus on growing their business.

Do It Yourself eCommerce Solutions

We provide a proprietary, professional eCommerce tool that can help businesses begin to sell from their website. This shopping cart system supplies all of the tools necessary to create and operate an online store, including built-in email marketing tools, a marketing module, customizable templates and design capabilities, all fully compliant with the Visa Card Information Security Program (CISP) and PCI security standards. Basic packages include Site Builder, unlimited email addresses, and a minimum, Secure Socket Layer (SSL) for security. More sophisticated users may choose to add additional product capacity, affiliate management, multi-level logins, and Dedicated SSL, as well as the ability to accept credit cards and other merchant services.

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Do It For Me eCommerce Solutions

For customers who wish to outsource their eCommerce needs, we can build eCommerce onto our eWorks! XL bundled website design solution. We can add an online storefront, create an online store catalog and secure shopping cart, help with inventory tracking and management, provide automatic shipping rates and process credit cards. For those who desire a highly customized storefront, we offer custom store design and more sophisticated merchant services.

Merchant Services

We offer a suite of merchant processing solutions to our customers that help customers save money on processing credit and debit card transactions. These services are offered through strategic partnerships with merchant services providers. In addition, we offer new merchant services accounts for customers who want to begin taking credit cards. This service offers fraud detection and card security compliance features.

Other Revenue

Monetization

Domain names are digital assets that generate advertising cash flow and resale revenue for Web.com. We strive to maximize revenue from domains which are newly registered, canceled, developed, expired or retained for our in-house portfolio of domain names.

Advertising

Web.com offers online advertising opportunities for companies focused on SMBs to be featured on our websites. Since our customers return to our website repeatedly to access their account, seek new products and improve their online knowledge via our learning center, we are in an excellent position to provide targeted, complementary display advertising, newsletter advertising, and partner sponsorships.

Sales Channels

The sales organization for our subscription web services and products comprises several distinct sales channels, including:

Outbound and Inbound Telesales.   We utilize our telesales organization to target customer lists derived from our existing customers, provided by companies with which we have strategic marketing relationships or acquired from third parties. We believe that our existing customer relationships or the brand and affinity relationship these prospective customers have with these strategic marketing partners enhance our ability to reach a decision maker, make a presentation, have our offer considered, and close the sale during the initial call. We also have a separate team of sales specialists focused on inbound inquiries. Following the acquisition of Register.com LP and Network Solutions, we now employ a targeted sales strategy to up-sell/cross-sell Web.com services to current domain customers.

Online Channel.   We promote our services through the following websites: Web.com, Network Solutions.com, Register.com, Leads.com, RenovationExperts.com, 1ShoppingCart.com, SolidCactus.com, Submitawebsite.com, LogoYes.com and Globenetix.com. To drive prospects to our sites, we engage in online marketing and advertising campaigns, and participate in seminars targeting SMBs that wish to sell their services online. Our partners also promote our services by including our products on their websites and by including our services in their ongoing marketing and promotional efforts with their customers.

Direct Response Television.   We have begun promoting our Do-It-For-Me products through television advertising campaigns.

Reseller Program.   Several of the parties with which we have strategic marketing relationships have their own direct sales organizations. We have worked closely with these resellers to develop sales support and fulfillment processes that integrate with the resellers’ sales, service, support, and billing practices. Additionally, we provide these resellers with training and sales materials to support the web services being offered.

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Affiliate Network and Private Label Partners.   We sell our shopping cart and business automation solutions through direct online channels and affiliate and private-label partners that market our services on our behalf. We also have a network of direct resellers for our hosting products. We believe that these affiliate partners and resellers provide additional opportunities to up-sell and cross-sell our Do It For Me services.

Feet on the Street   We have a direct sales, “Feet on the Street” sales initiative in four geographic markets: Jacksonville, Florida; Houston, Texas; St. Louis, Missouri; and Phoenix, Arizona; and expect to add additional markets in 2012. At present, this sales initiative is focused on selling our Leads by Web.com product.

Marketing

We engage in a variety of marketing activities to sell additional services and products to our existing customer base, and to enhance the value we provide to SMB entities. Our marketing activities include:

Targeted e-mail and direct response campaigns to prospects and customers;
Direct response television advertising;
Search engine and other online advertising;
Electronic customer newsletters;
Websites: Web.com, NetworkSolutions.com, Register.com, Leads.com, 1ShoppingCart.com, RenovationExperts.com, SolidCactus.com, LogoYes.com; Submitawebsite.com and Globenetix.com;
Online customer tutorials; and
Affiliate programs.

Customers

As of December 31, 2011, we had nearly 3 million customers. We generally target SMBs that are primarily focused on their regional or local markets. We also target SMBs with significant monthly spending on local print yellow pages advertising. We seek to create long-term relationships with these businesses by helping them locate new customers at a significantly lower cost per lead compared to traditional print yellow pages marketing campaigns.

Operations

We have invested significant time and capital resources in a set of internal processes and proprietary technologies designed to enable high-scale, high-quality mass customization of our web services.

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eWorks! XL and SmartClicks

The workflow of our sales and fulfillment process for eWorks! XL and SmartClicks is illustrated below.

[GRAPHIC MISSING]

Using our proprietary workflow process and customer relationship management software, the interview notes and content gathered by our web services consultants are transmitted to our national design center. At this point, our design specialists use the notes and content collected from the customer, our proprietary design tool and one of hundreds of design templates that can be modified using a wide variety of color themes and graphics to design a semi-custom website for the customer. After completion of the website, a separate quality assurance process is automatically triggered by our proprietary workflow process and customer relationship management software. This quality assurance process includes testing of the website, reviewing notes and customer-supplied content, confirming appropriateness of styles used, and generally ensuring that the quality of the resulting online presence is consistent with our high standards. Following quality assurance, the website is published and hosted, and the customer is notified that the website is complete. Our goal is to complete this process, from customer call to initial website deployment, within 72 hours. After the website is available on the internet, we help our customers maintain, modify, and upgrade their online presence.

Other Operations

Customers who purchase our online marketing packages are interviewed and information is entered into our proprietary publishing system. Local ads are then customized for several distribution platforms, such as Bing and Google search, and then published to these platforms. Customers receive a monthly tracking report that show the traffic generated by the ads.

eCommerce customers are able to test our services through an online trial prior to purchasing. Once a customer downloads the trail of our software, we contact them through a series of outbound calls, email communications and auto-responders to encourage conversion to a paid subscription.

Facilities and Data

We maintain major operational facilities located in Jacksonville, Florida; Atlanta, Georgia; Spokane, Washington; and Barrie, Ontario and Yarmouth, Nova Scotia, Canada for most of our internal operations. These facilities are monitored through our redundant Network Operations Centers (NOC) staffed 24 hours a day, seven days a week from our Nova Scotia, Canada and Atlanta, Georgia facilities. The servers that provide our customers’ website data to the internet are located within third-party co-location facilities located in Jacksonville, Florida; Atlanta, Georgia, Sterling, Virginia and Ontario, Canada. These co-location facilities have a secured network infrastructure including intrusion detection at the router level. Our contract obligates

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our co-location provider to provide us a secured space within their overall data center. The facilities are secured through card-key numeric entry and biometric access. Infrared detectors are used throughout the facility. In addition, the co-location facilities are staffed 24 hours a day, seven days a week, with experts to manage and monitor the carrier networks and network access. The co-location facilities’ staff provides 24-hour security through camera-controlled views of our equipment. The co-location facilities provide multiple internet carriers to help ensure bandwidth availability to our customers. The availability of electric power at the co-location facilities are provided through multiple uninterruptible power supply and generator systems should power supply fail at any of our major facilities.

Customer data is redundant through the use of multiple application and web servers. Customer data is backed up to other disk arrays with fail-over to help ensure high availability. Customer data is also maintained at our national design center and can be republished from archival data at any time. Currently, this process could take approximately 24 hours. Our financial system reporting also uses redundant systems and can be reconstituted in approximately 12 hours.

Our customer data is stored on systems that are compliant and certified to meet Visa Card Information Security Program (CISP) and Visa International’s Payment Card Industry Data Standards (PCI). We have a highly available redundant infrastructure, which provides disaster recovery backup to prevent a disruption of our customers’ eCommerce presence.

We continue to work on plans to provide active load balancing and built in disaster-recovery operations between our Atlanta and Jacksonville co-location sites. Under this scenario, a full copy of data would be backed up at each site. Each co-location site would provide fail-over capability for the other to prevent a disruption of our customers’ websites should either co-location site become unavailable.

Technology

Our hardware and software infrastructure provides an advanced set of integrated tools for design, service, modifications and billing. MatrixBuilder enables website design, end user modification and administration, and includes a variety of other tools accessible by our customers. Our Oracle-based proprietary workflow processes and customer relationship management software, which we developed internally, help ensure that our production staff provides timely and efficient design services and helps us to efficiently and cost-effectively manage our customer base.

Our proprietary workflow processes and customer relationship management software enable us to build, maintain, and track large numbers of customer websites. The configuration of software and hardware includes six key modules:

Account Management.   The account management module facilitates the creation and maintenance of a customer account and the consolidation, either manually or electronically through external submission, of pertinent customer demographics, product specifics, and billing information. We track critical aspects of customer activity, which allows customer service representatives to have immediate access to a customer’s complete account history.
Design Tool.   Our design tool, MatrixBuilder, is browser-based, supports major web services standards, and can be easily co-branded or private labeled for an organization with which we have a strategic relationship. MatrixBuilder is template-based, yet can provide thousands of different website styles by using hundreds of design templates that can be modified using a wide variety of color themes and graphics. The design tool generates the HTML code, so that manual coding is not required, and facilitates the generation of domain name registration, an eCommerce storefront, and a number of other extended and value added services that our customers can access from any web browser.
Workflow Module .  The workflow module expedites service and product delivery by automatically determining the required production path, such as design, quality control, or submission to search engines, based on the specific attributes of the customer or service. The workflow module also controls production flow through our organization, enabling our design and customer support staff to individually service our website customers either by routing their work automatically to the correct department or handling the request themselves.

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Billing Module.   The billing module enables us to bill our subscription and custom design customers directly or to bill a third-party in the aggregate for its end users. The billing module is integrated with a number of transaction processing tools enabling support for many different payment types.
Search Engine Marketing and Tracking System.   We operate a proprietary publishing and tracking system that allows the automated building, publishing, and tracking of advertisement campaigns. These campaigns currently are published on Yahoo!, Google TM , SuperMedia.com (formerly Idearc and Verizon Superpages), Switchboard, Looksmart and other sites affiliated with these providers.
Lead Generation.   Our proprietary software application enables us to systematically manage the relationships and interactions with homeowners and contractors in our database, enhancing the efficiency and productivity of our sales and account management teams.

The Web.com proprietary technology includes technologies that enable the company to automate a number of back-end functions and technologies that allow customers to order, change and manage their web hosting accounts easily online without technical expertise.

Third-Party Providers

We offer some of our services to our customers through third-party technology vendors, which enable us to expand our services and create additional revenue opportunities.

We do not have long-term contracts with any of these third parties. Accordingly, we or any of these providers can terminate the relationship at any time, for any reason or no reason, on short notice, often as little as 30 days. If any of these relationships terminate, we may need to seek an alternative provider of services or develop the covered services independently.

Competition

The market for Web services is highly competitive and evolving. We expect competition to increase from existing competitors as well as new market entrants. Most existing competitors typically offer a limited number of specialized solutions and services, but may provide a more comprehensive set of services in the future. These competitors include, among others, website designers, domain name registrars, internet service providers, internet search engine providers, local business directory providers, eCommerce service providers, lead generation companies and hosting companies. These competitors may have greater resources, more brand recognition, and larger installed bases of customers than we do, and we cannot ensure that we will be able to compete favorably against them.

We believe the principal competitive factors in the SMB segment of the Web services and online marketing and lead generation industry include:

Value, breadth and flexibility of the service offerings;
Ability to reference strategic partners;
Brand name and reputation;
Price;
Quality of customer support;
Speed of customer service;
Ease of implementation, use, and maintenance; and
Industry expertise and focus.

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Intellectual Property

Our success and ability to compete is dependent in significant part on our ability to develop and maintain the proprietary aspects of our technology and operate without infringing upon the proprietary rights of others. We currently rely primarily on a combination of copyright, trade secret and trademark laws, confidentiality procedures, contractual provisions, and other similar measures to protect our proprietary information. As of December 31, 2011, we owned 22 issued U.S. patents. We also have several additional patent applications pending but not yet issued. Due to the rapidly changing nature of applicable technologies, we believe that the improvement of existing offerings, reliance upon trade secrets and unpatented proprietary know-how and development of new offerings generally will continue to be our principal source of proprietary protection. While we have hired third-party contractors to help develop our software and to design websites, we own the intellectual property created by these contractors. Our software is not substantially dependent on any third-party software, although our software does utilize open source code. Notwithstanding the use of this open source code, we do not believe our usage requires public disclosure of our own source code nor do we believe the use of open source code is material to our business.

We also have an ongoing service mark and trademark registration program pursuant to which we register some of our product names, slogans and logos in the United States and in some foreign countries. License agreements for our software include restrictions intended to protect our intellectual property. These licenses are generally non-transferable and are perpetual. In addition, we require all of our employees, contractors and many of those with whom we have business relationships to sign non-disclosure and confidentiality agreements and to assign to us in writing all inventions created while working for us. Some of our products also include third-party software that we obtain the rights to use through license agreements. In such cases, we have the right to distribute or sublicense the third-party software with our products.

We have entered into confidentiality and other agreements with our employees and contractors, including agreements in which the employees and contractors assign their rights in inventions to us. We have also entered into nondisclosure agreements with suppliers, distributors and some customers to limit access to and disclosure of our proprietary information. Nonetheless, neither the intellectual property laws nor contractual arrangements, nor any of the other steps we have taken to protect our intellectual property can ensure that others will not use our technology, or that others will not develop similar technologies.

We license, or lease from others, many technologies used in our services. We expect that we and our customers could be subject to third-party infringement claims as the number of websites and third-party service providers for Web-based businesses grows. Although we do not believe that our technologies or services infringe on the proprietary rights of any third parties, we cannot ensure that third parties will not assert claims against us in the future or that these claims will not be successful.

Employees

As of December 31, 2011, we had approximately 1,800 employees. None of our employees are represented by unions. We consider the relationship with our employees to be good and have not experienced interruptions of operations due to labor disagreements.

Corporate Information

Web.com Group, Inc. was incorporated under the General Corporate Law of the State of Delaware on March 2, 1999. Our principal offices are located at 12808 Gran Bay Parkway West, Jacksonville, Florida 32258. Our telephone number is (904) 680-6600 and our website is located at www.web.com . Our website and the information contained therein or connected thereto shall not be deemed to be incorporated into this Form 10-K.

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We make available free of charge on or through our internet website our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports as soon as reasonably practicable after such material is electronically filed with or furnished to the Securities Exchange Commission (SEC).

You may read and copy this Form 10-K at the SEC’s public reference room at 450 Fifth Street, NW, Washington D.C. 20549. Information on the operation of the public reference room can be obtained by calling the SEC at 1-800-SEC-0330. The SEC maintains an internet site that contains reports, proxy and information statements and other information regarding our filings at www.sec.gov .

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Item 1A. Risk Factors.

Factors That May Affect Future Operating Results

In addition to the risks discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” our business is subject to the risks set forth below.

The failure to integrate successfully the businesses of Web.com and Network Solutions in the expected timeframe would adversely affect the Combined Company’s future results.

The success of the acquisition will depend, in large part, on the ability of the Combined Company to realize the anticipated benefits, including annual net operating synergies, from combining the businesses of Web.com and Network Solutions. To realize these anticipated benefits, the Combined Company must successfully integrate the businesses of Web.com and Network Solutions. This integration will be complex and time consuming.

The failure to integrate successfully and to manage successfully the challenges presented by the integration process may result in the Combined Company’s failure to achieve some or all of the anticipated benefits of the acquisition.

Potential difficulties that may be encountered in the integration process include the following:

lost sales and customers as a result of customers of either of the two companies deciding not to do business with the combined company;
complexities associated with managing the larger, more complex, combined business;
integrating personnel from the two companies while maintaining focus on providing consistent, high quality services and products;
potential unknown liabilities and unforeseen expenses, delays or regulatory conditions associated with the acquisition; and
performance shortfalls at one or both of the companies as a result of the diversion of management’s attention caused by completing the acquisition and integrating the companies’ operations.

In the future, we may be unable to generate sufficient cash flow to satisfy our debt service obligations.

In October 2011, we entered into debt financing arrangements totaling $800 million, of which, $771.0 million of proceeds were used to pay off existing debt and to complete the acquisition of Network Solutions. As of December 31, 2011, $753.0 million of the debt is currently outstanding. Our ability to generate cash flow from operations to make principal and interest payments on our debt will depend on our future performance, which will be affected by a range of economic, competitive and business factors. If our operations do not generate sufficient cash flow from operations to satisfy our debt service obligations, we may need to seek additional capital to make these payments or undertake alternative financing plans, such as refinancing or restructuring our debt, selling assets or reducing or delaying capital investments and acquisitions. We cannot assure you that such additional capital or alternative financing will be available on favorable terms, if at all. Our inability to generate sufficient cash flow from operations or obtain additional capital or alternative financing on acceptable terms could have a material adverse effect on our business, financial condition and results of operations.

Charges to earnings resulting from acquisitions may adversely affect our operating results.

Under applicable accounting, we allocate the total purchase price of a particular acquisition to an acquired company’s net tangible assets, and intangible assets based on their fair values as of the date of the acquisition and record the excess of the purchase price over those fair values as goodwill. Our management’s estimates of fair value are based upon assumptions believed to be reasonable but are inherently uncertain. Going forward, the following factors, among others, could result in material charges that would adversely affect our financial results:

impairment of goodwill;

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charges for the amortization of identifiable intangible assets and for stock-based compensation;
accrual of newly identified pre-merger contingent liabilities that are identified subsequent to the finalization of the purchase price allocation; and
charges to income to eliminate certain of our pre-merger activities that duplicate those of the acquired company or to reduce our cost structure.

Additional costs may include costs of employee redeployment, relocation and retention, including salary increases or bonuses, accelerated amortization of deferred equity compensation and severance payments, reorganization or closure of facilities, taxes and termination of contracts that provide redundant or conflicting services. Some of these costs may have to be accounted for as expenses that would decrease our net income and earnings per share for the periods in which those adjustments are made.

Our operating results are difficult to predict and fluctuations in our performance may result in volatility in the market price of our common stock.

Due to our limited operating history, our evolving business model, and the unpredictability of our emerging industry, our operating results are difficult to predict. We expect to experience fluctuations in our operating and financial results due to a number of factors, such as:

our ability to retain and increase sales to existing customers, attract new customers, and satisfy our customers’ requirements;
the renewal rates and renewal terms for our services;
changes in our pricing policies;
the introduction of new services and products by us or our competitors;
our ability to hire, train and retain members of our sales force;
the rate of expansion and effectiveness of our sales force;
technical difficulties or interruptions in our services;
general economic conditions;
additional investment in our services or operations;
ability to successfully identify acquisition targets and integrate acquired businesses and technologies; and
our success in maintaining and adding strategic marketing relationships.

These factors and others all tend to make the timing and amount of our revenue unpredictable and may lead to greater period-to-period fluctuations in revenue than we have experienced historically.

Additionally, in light of current global and U.S. economic conditions, we believe that our quarterly revenue and results of operations are likely to vary significantly in the future and that period-to-period comparisons of our operating results may not be meaningful. The results of one quarter may not be relied on as an indication of future performance. If our quarterly revenue or results of operations fall below the expectations of investors or securities analysts, the price of our common stock could decline substantially.

We rely heavily on the reliability, security, and performance of our internally developed systems and operations, and any difficulties in maintaining these systems may result in service interruptions, decreased customer service, or increased expenditures.

The software and workflow processes that underlie our ability to deliver our Web services and products have been developed primarily by our own employees. The reliability and continuous availability of these internal systems are critical to our business, and any interruptions that result in our inability to timely deliver our Web services or products, or that materially impact the efficiency or cost with which we provide these Web services and products, would harm our reputation, profitability, and ability to conduct business. In addition, many of the software systems we currently use will need to be enhanced over time or replaced with

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equivalent commercial products, either of which could entail considerable effort and expense. If we fail to develop and execute reliable policies, procedures, and tools to operate our infrastructure, we could face a substantial decrease in workflow efficiency and increased costs, as well as a decline in our revenue.

Our failure to build brand awareness quickly could compromise our ability to compete and to grow our business.

As a result of the anticipated increase in competition in our market, and the likelihood that some of this competition will come from companies with established brands, we believe brand name recognition and reputation will become increasingly important. If we do not continue to build brand awareness quickly, we could be placed at a competitive disadvantage to companies whose brands are more recognizable than ours.

If we cannot adapt to technological advances, our Web services and products may become obsolete and our ability to compete would be impaired.

Changes in our industry occur very rapidly, including changes in the way the internet operates or is used by SMBs and their customers. As a result, our Web services and products could become obsolete quickly. The introduction of competing products employing new technologies and the evolution of new industry standards could render our existing products or services obsolete and unmarketable. To be successful, our Web services and products must keep pace with technological developments and evolving industry standards, address the ever-changing and increasingly sophisticated needs of our customers, and achieve market acceptance. If we are unable to develop new Web services or products, or enhancements to our Web services or products, on a timely and cost-effective basis, or if new Web services or products or enhancements do not achieve market acceptance, our business would be seriously harmed.

Providing Web services and products to SMBs designed to allow them to internet-enable their businesses is a new and emerging market; if this market fails to develop, we will not be able to grow our business.

Our success depends on a significant number of SMB outsourcing website design, hosting, and management as well as adopting other online business solutions. The market for our Web services and products is relatively new and untested. Custom website development has been the predominant method of internet enablement, and SMBs may be slow to adopt our template-based Web services and products. Further, if SMBs determine that having an online presence is not giving their businesses an advantage; they would be less likely to purchase our Web services and products. If the market for our Web services and products fails to grow or grows more slowly than we currently anticipate, or if our Web services and products fail to achieve widespread customer acceptance, our business would be seriously harmed.

Integrating Web.com and Network Solutions may divert management’s attention away from the Combined Company’s operations.

Successful integration of Web.com’s and Network Solutions’ operations, products and personnel may place a significant burden on the Combined Company’s management and internal resources. Challenges of integration include the combined company’s ability to incorporate acquired products and business technology into its existing product offerings, and its ability to sell the acquired products through Web.com’s existing or acquired sales channels. Web.com may also experience difficulty in effectively integrating the different cultures and practices of Network Solutions, as well as in assimilating Network Solutions’ broad and geographically dispersed personnel. Further, the difficulties of integrating Network Solutions could disrupt the Combined Company’s ongoing business, distract its management focus from other opportunities and challenges, and increase the Combined Company’s expenses and working capital requirements. The diversion of management attention and any difficulties encountered in the transition and integration process could harm the Combined Company’s business, financial condition and operating results.

Depressed general economic conditions or adverse changes in general economic conditions could adversely affect our operating results. If economic or other factors negatively affect the SMB sector, our customers may become unwilling or unable to purchase our Web services and products, which could cause our revenue to decline and impair our ability to operate profitably.

We have become increasingly subject to the risks arising from adverse changes in domestic and global economic conditions. Uncertainty about future economic conditions makes it difficult for us to forecast

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operating results and to make decisions about future investments. For example, the direction and relative strength of the global economy has been increasingly uncertain due to softness in the residential real estate and mortgage markets, volatility in fuel and other energy costs, difficulties in the financial services sector and credit markets, continuing geopolitical uncertainties and other macroeconomic factors affecting spending behavior. If economic growth in the United States is slowed, or if other adverse general economic changes occur or continue, many customers may delay or reduce technology purchases or marketing spending. This could result in reductions in sales of our Web services and products, longer sales cycles, and increased price competition.

Our existing and target customers are SMBs. We believe these businesses are more likely to be significantly affected by economic downturns than larger, more established businesses. For instance, the current global financial crisis affecting the banking system and financial markets and the possibility that financial institutions may consolidate or go out of business have resulted in a tightening in the credit markets, which could limit our customers’ access to credit. Additionally, these customers often have limited discretionary funds, which they may choose to spend on items other than our Web services and products. If SMBs experience economic hardship, or if they behave more conservatively in light of the general economic environment, they may be unwilling or unable to expend resources to develop their online presences, which would negatively affect the overall demand for our services and products and could cause our revenue to decline.

We may find it difficult to integrate recent and potential future business combinations, which could disrupt our business, dilute stockholder value, and adversely affect our operating results.

During the course of our history, we have completed several acquisitions of other businesses, and a key element of our strategy is to continue to acquire other businesses in the future. Most recently, we completed the acquisition of Network Solutions in October 2011, our largest acquisition to date. Integrating acquired businesses or assets we may acquire in the future, could add significant complexity to our business and additional burdens to the substantial tasks already performed by our management team. In the future, we may not be able to identify suitable acquisition candidates, and if we do, we may not be able to complete these acquisitions on acceptable terms or at all. In connection with our recent and possible future acquisitions, we may need to integrate operations that have different and unfamiliar corporate cultures. Likewise, we may need to integrate disparate technologies and Web service and product offerings, as well as multiple direct and indirect sales channels. The key personnel of the acquired company may decide not to continue to work for us. These integration efforts may not succeed or may distract our management’s attention from existing business operations. Our failure to successfully identify appropriate acquisition targets or to manage and integrate recent acquisitions, or any future acquisitions, could seriously harm our business.

We may not realize the anticipated benefits from an acquisition.

Acquisitions involve the integration of companies that have previously operated independently. We expect that acquisitions may result in financial and operational benefits, including increased revenue, cost savings and other financial and operating benefits. We cannot be certain, however, that we will be able to realize increased revenue, cost savings or other benefits from any acquisition, or, to the extent such benefits are realized, that they are realized timely or to the same degree as we anticipated. Integration may also be difficult, unpredictable, and subject to delay because of possible cultural conflicts and different opinions on product roadmaps or other strategic matters. We may integrate or, in some cases, replace, numerous systems, including those involving management information, purchasing, accounting and finance, sales, billing, employee benefits, payroll and regulatory compliance, many of which may be dissimilar. Difficulties associated with integrating an acquisition’s service and product offering into ours, or with integrating an acquisition’s operations into ours, could have a material adverse effect on the Combined Company and the market price of our common stock.

We may expand through acquisitions of, or investments in, other companies or technologies, which may result in additional dilution to our stockholders and consume resources that may be necessary to sustain our business.

One of our business strategies is to acquire complementary services, technologies or businesses. In connection with one or more of those transactions, we may:

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issue additional equity securities that would dilute our stockholders;
use cash that we may need in the future to operate our business; and
incur debt that could have terms unfavorable to us or that we might be unable to repay.

Business acquisitions also involve the risk of unknown liabilities associated with the acquired business. In addition, we may not realize the anticipated benefits of any acquisition, including securing the services of key employees. Incurring unknown liabilities or the failure to realize the anticipated benefits of an acquisition could seriously harm our business.

A portion of our Web services are sold on a month-to-month basis, and if our customers are unable or choose not to subscribe to our Web services, our revenue may decrease.

A portion of our Web service offerings are sold pursuant to month-to-month subscription agreements and our customers generally can cancel their subscriptions to our Web services at any time with little or no penalty.

While we cannot determine with certainty why our subscription renewal rates are not higher, we believe there are a variety of factors, which have in the past led, and may in the future lead, to a decline in our subscription renewal rates. These factors include the cessation of our customers’ businesses, the overall economic environment in the United States and its impact on SMBs, the services and prices offered by us and our competitors, and the evolving use of the internet by SMBs. If our renewal rates are low or decline for any reason, or if customers demand renewal terms less favorable to us, our revenue may decrease, which could adversely affect our financial performance.

Any growth could strain our resources and our business may suffer if we fail to implement appropriate controls and procedures to manage our growth.

Growth in our business may place a strain on our management, administrative, and sales and marketing infrastructure. If we fail to successfully manage our growth, our business could be disrupted, and our ability to operate our business profitably could suffer. Growth in our employee base may be required to expand our customer base and to continue to develop and enhance our Web service and product offerings. To manage growth of our operations and personnel, we would need to enhance our operational, financial, and management controls and our reporting systems and procedures. This would require additional personnel and capital investments, which would increase our cost base. The growth in our fixed cost base may make it more difficult for us to reduce expenses in the short term to offset any shortfalls in revenue.

We have a risk of system and internet failures, which could harm our reputation, cause our customers to seek reimbursement for services paid for and not received, and cause our customers to seek another provider for services.

We must be able to operate the systems that manage our network around the clock without interruption. Our operations depend upon our ability to protect our network infrastructure, equipment, and customer files against damage from human error, fire, earthquakes, hurricanes, floods, power loss, telecommunications failures, sabotage, intentional acts of vandalism and similar events. Our networks are currently subject to various points of failure. For example, a problem with one of our routers (devices that move information from one computer network to another) or switches could cause an interruption in the services that we provide to some or all of our customers. In the past, we have experienced periodic interruptions in service. We have also experienced, and in the future we may again experience, delays or interruptions in service as a result of the accidental or intentional actions of internet users, current and former employees, or others. Any future interruptions could:

Cause customers or end users to seek damages for losses incurred;
Require us to replace existing equipment or add redundant facilities;
Damage our reputation for reliable service;

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Cause existing customers to cancel their contracts; or
Make it more difficult for us to attract new customers.

We are dependent on our executive officers, and the loss of any key member of this team may compromise our ability to successfully manage our business and pursue our growth strategy.

Our future performance depends largely on the continuing service of our executive officers and senior management team, especially those of David Brown, our Chief Executive Officer. Our executives are not contractually obligated to remain employed by us. Accordingly, any of our key employees could terminate their employment with us at any time without penalty and may go to work for one or more of our competitors after the expiration of their non-compete period. The loss of one or more of our executive officers could make it more difficult for us to pursue our business goals and could seriously harm our business.

Our growth will be adversely affected if we cannot continue to successfully retain, hire, train, and manage our key employees, particularly in the telesales and customer service areas.

Our ability to successfully pursue our growth strategy will depend on our ability to attract, retain, and motivate key employees across our business. We have many key employees throughout our organization that do not have non-competition agreements and may leave to work for a competitor at any time. In particular, we are substantially dependent on our telesales and customer service employees to obtain and service new customers. Competition for such personnel and others can be intense, and there can be no assurance that we will be able to attract, integrate, or retain additional highly qualified personnel in the future. In addition, our ability to achieve significant growth in revenue will depend, in large part, on our success in effectively training sufficient personnel in these two areas. New hires require significant training and in some cases may take several months before they achieve full productivity, if they ever do. Our recent hires and planned hires may not become as productive as we would like, and we may be unable to hire sufficient numbers of qualified individuals in the future in the markets where we have our facilities. If we are not successful in retaining our existing employees, or hiring, training and integrating new employees, or if our current or future employees perform poorly, growth in the sales of our services and products may not materialize and our business will suffer.

Though we were profitable for the years ended December 31, 2009 and 2007, we were not profitable for the years ended December 31, 2011, 2010 and 2008 and we may not become or stay profitable in the future.

Although we generated net income for the years ended December 31, 2009 and 2007, we have not historically been profitable, were not profitable for the years ended December 31, 2011, 2010 and 2008, and may not be profitable in future periods. As of December 31, 2011, we had an accumulated deficit of approximately $170.2 million. We expect that our expenses relating to the sale and marketing of our Web services, technology improvements and general and administrative functions, as well as the costs of operating and maintaining our technology infrastructure, will increase in the future. Accordingly, we will need to increase our revenue to be able to again achieve and, if achieved, to later maintain profitability. We may not be able to reduce in a timely manner or maintain our expenses in response to any decrease in our revenue, and our failure to do so would adversely affect our operating results and our level of profitability.

Our business depends in part on our ability to continue to provide value-added Web services and products, many of which we provide through agreements with third parties, and our business will be harmed if we are unable to provide these Web services and products in a cost-effective manner.

A key element of our strategy is to combine a variety of functionalities in our Web service offerings to provide our customers with comprehensive solutions to their online presence needs, such as internet search optimization, local yellow pages listings, and eCommerce capability. We provide many of these services through arrangements with third parties, and our continued ability to obtain and provide these services at a low cost is central to the success of our business. For example, we currently have agreements with several service providers that enable us to provide, at a low cost, internet yellow pages advertising. However, these agreements may be terminated on short notice, typically 60 to 90 days, and without penalty. If any of these

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third parties were to terminate their relationships with us, or to modify the economic terms of these arrangements, we could lose our ability to provide these services at a cost-effective price to our customers, which could cause our revenue to decline or our costs to increase.

Our data centers are maintained by third parties. A disruption in the ability of one of these service providers to provide service to us could cause a disruption in service to our customers.

A substantial portion of the network services and computer servers we utilize in the provision of services to customers are housed in data centers owned by other service providers. In particular, a significant number of our servers are housed in data centers in Atlanta, Georgia; Jacksonville, Florida; Sterling, Virginia; and Ontario, Canada. We obtain internet connectivity for those servers, and for the customers who rely on those servers, in part through direct arrangements with network service providers and in part indirectly through the owners of those data centers. We also utilize other third-party data centers in other locations. In the future, we may house other servers and hardware items in facilities owned or operated by other service providers.

A disruption in the ability of one of these service providers to provide service to us could cause a disruption in service to our customers. A service provider could be disrupted in its operations through a number of contingencies, including unauthorized access, computer viruses, accidental or intentional actions, electrical disruptions, and other extreme conditions. Although we believe we have taken adequate steps to protect our business through contractual arrangements with our service providers, we cannot eliminate the risk of a disruption in service resulting from the accidental or intentional disruption in service by a service provider. Any significant disruption could cause significant harm to us, including a significant loss of customers. In addition, a service provider could raise its prices or otherwise change its terms and conditions in a way that adversely affects our ability to support our customers or could result in a decrease in our financial performance.

We face intense and growing competition. If we are unable to compete successfully, our business will be seriously harmed.

The market for our Web services and products is competitive and has relatively low barriers to entry. Our competitors vary in size and in the variety of services they offer. We encounter competition from a wide variety of company types, including:

Website design and development service and software companies;
Internet service providers and application service providers;
Internet search engine providers;
Local business directory providers;
Website domain name providers and hosting companies; and
eCommerce platform and service providers.

In addition, due to relatively low barriers to entry in our industry, we expect the intensity of competition to increase in the future from other established and emerging companies. Increased competition may result in price reductions, reduced gross margins, and loss of market share, any one of which could seriously harm our business. We also expect that competition will increase as a result of industry consolidations and formations of alliances among industry participants.

Many of our current and potential competitors have longer operating histories, significantly greater financial, technical, marketing and other resources, greater brand recognition and, we believe, a larger installed base of customers. These competitors may be able to adapt more quickly to new or emerging technologies and changes in customer requirements. They may also be able to devote greater resources to the promotion and sale of their services and products than we can. If we fail to compete successfully against current or future competitors, our revenue could increase less than anticipated or decline and our business could be harmed.

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If our security measures are breached, our services may be perceived as not being secure, and our business and reputation could suffer.

Our Web services involve the storage and transmission of our customers’ proprietary information. Although we employ data encryption processes, an intrusion detection system, and other internal control procedures to assure the security of our customers’ data, we cannot guarantee that these measures will be sufficient for this purpose. If our security measures are breached as a result of third-party action, employee error or otherwise, and as a result our customers’ data becomes available to unauthorized parties, we could incur liability and our reputation would be damaged, which could lead to the loss of current and potential customers. If we experience any breaches of our network security or sabotage, we might be required to expend significant capital and other resources to remedy, protect against or alleviate these and related problems, and we may not be able to remedy these problems in a timely manner, or at all. Because techniques used by outsiders to obtain unauthorized network access or to sabotage systems change frequently and generally are not recognized until launched against a target, we may be unable to anticipate these techniques or implement adequate preventative measures.

We may be unable to protect our intellectual property adequately or cost-effectively, which may cause us to lose market share or force us to reduce our prices.

Our success depends, in part, on our ability to protect and preserve the proprietary aspects of our technology, Web services, and products. If we are unable to protect our intellectual property, our competitors could use our intellectual property to market services and products similar to those offered by us, which could decrease demand for our Web services and products. We may be unable to prevent third parties from using our proprietary assets without our authorization. While we do rely on patents acquired from the Web.com acquisition, we do not currently rely on patents to protect all of our core intellectual property. To protect, control access to, and limit distribution of our intellectual property, we generally enter into confidentiality and proprietary inventions agreements with our employees, and confidentiality or license agreements with consultants, third-party developers, and customers. We also rely on copyright, trademark, and trade secret protection. However, these measures afford only limited protection and may be inadequate. Enforcing our rights to our technology could be costly, time-consuming and distracting. Additionally, others may develop non-infringing technologies that are similar or superior to ours. Any significant failure or inability to adequately protect our proprietary assets will harm our business and reduce our ability to compete.

If we fail to maintain an effective system of internal controls, we may not be able to accurately or timely report our financial results, which could cause our stock price to fall or result in our stock being delisted.

Effective internal controls are necessary for us to provide reliable and accurate financial reports. We will need to devote significant resources and time to comply with the requirements of Sarbanes-Oxley with respect to internal control over financial reporting. In addition, Section 404 under Sarbanes-Oxley requires that we assess and our auditors attest to the design and operating effectiveness of our controls over financial reporting. Our ability to comply with the annual internal control report requirement for our fiscal year ending on December 31, 2012 will depend on the effectiveness of our financial reporting and data systems and controls across our company and our operating subsidiaries. We expect these systems and controls to become increasingly complex to the extent that we integrate acquisitions and our business grows. To effectively manage this complexity, we will need to continue to improve our operational, financial, and management controls and our reporting systems and procedures. Any failure to implement required new or improved controls, or difficulties encountered in the implementation or operation of these controls, could harm our operating results or cause us to fail to meet our financial reporting obligations, which could adversely affect our business and jeopardize our listing on the NASDAQ Global Select Market, either of which would harm our stock price.

We might require additional capital to support business growth, and this capital might not be available on acceptable terms, or at all.

We intend to continue to make investments to support our business growth and may require additional funds to respond to business challenges, including the need to develop new services and products or enhance our existing Web services, enhance our operating infrastructure and acquire complementary businesses and

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technologies. Accordingly, we may need to engage in equity or debt financings to secure additional funds. For example, as a result of the acquisition of the Network Solutions, we have entered into debt arrangements for a total of $800 million. Financial market disruption and general economic conditions in which the credit markets are severely constrained and the depressed equity markets may make it difficult for us to obtain additional financing on terms favorable to us, if at all. If we raise additional funds through further issuances of equity or convertible debt securities, our existing stockholders could suffer significant dilution, and any new equity securities we issue could have rights, preferences and privileges superior to those of holders of our common stock. Any debt financing secured by us in the future could involve restrictive covenants relating to our capital raising activities and other financial and operational matters, which may make it more difficult for us to obtain additional capital and to pursue business opportunities, including potential acquisitions. If we are unable to obtain adequate financing or financing on terms satisfactory to us, when we require it, our ability to continue to support our business growth and to respond to business challenges could be significantly impaired.

Provisions in our amended and restated certificate of incorporation and bylaws or under Delaware law might discourage, delay, or prevent a change of control of our company or changes in our management and, therefore, depress the trading price of our common stock.

Our amended and restated certificate of incorporation and bylaws contain provisions that could depress the trading price of our common stock by acting to discourage, delay, or prevent a change of control of our company or changes in our management that the stockholders of our company may deem advantageous. These provisions:

establish a classified board of directors so that not all members of our board are elected at one time;
provide that directors may only be removed for cause and only with the approval of 66 2/3% of our stockholders;
require super-majority voting to amend some provisions in our amended and restated certificate of incorporation and bylaws;
authorize the issuance of blank check preferred stock that our board of directors could issue to increase the number of outstanding shares to discourage a takeover attempt;
prohibit stockholder action by written consent, which requires all stockholder actions to be taken at a meeting of our stockholders;
provide that the board of directors is expressly authorized to make, alter, or repeal our bylaws; and
establish advance notice requirements for nominations for elections to our board or for proposing matters that can be acted upon by stockholders at stockholder meetings.

Additionally, we are subject to Section 203 of the Delaware General Corporation Law, which generally prohibits a Delaware corporation from engaging in any of a broad range of business combinations with any “interested” stockholder for a period of three years following the date on which the stockholder became an “interested” stockholder and which may discourage, delay, or prevent a change of control of our company.

Item 1B. Unresolved Staff Comments.

None.

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Item 2. Properties.

The Company owns a 32,780 square foot building in Spokane, Washington, in which a Web services sales center is located. In addition, we lease the following principal facilities:

     
  Location   Square
Feet
  Lease Expiration
Headquarters and principal administrative, finance, and marketing operations     Jacksonville, FL       112,306       July 2019  
Technology administrative center     Herndon, VA       96,304       December 2020  
Technology administrative center     Buenos Aires, Argentina       10,000       December 2014  
eCommerce operations center     Barrie, Ontario, Canada       8,301       May 2012  
Sales and customer support operations center     Hazelton, PA       39,429       January 2013  
Sales and customer support operations center     Yarmouth, Nova Scotia, Canada       30,400       February 2014  
Sales and customer support operations center     Belleville, IL       19,428       May 2013  
Sales and customer support operations center     Halifax, Nova Scotia, Canada       13,500       August 2014  
Search Engine Optimization operations center     Scottsdale, AZ       8,280       June 2012  
Technology administrative center     Atlanta, GA       10,235       December 2015  
eCommerce operations center     Shavertown, PA       15,641       March 2013  

Item 3. Legal Proceedings.

In November 2001, Register.com Inc. (“Register.com”), its Chairman, President, Chief Executive Officer and former Vice President of Finance and Accounting Richard D. Forman and its former President and Chief Executive Officer Alan G. Breitman (the “Individual Defendants”) were named as defendants in class action complaints alleging violations of the federal securities laws in the United States District Court for the Southern District of New York. A Consolidated Amended Complaint, which is now the operative complaint, was filed in the Southern District of New York on April 19, 2002.

The purported class action alleges violations of Sections 11 and 15 of the Securities Act of 1933 and Sections 10(b), Rule 10b-5 and 20(a) of the Securities Exchange Act of 1934 against Register.com and Individual Defendants. The essence of the complaint is that defendants issued and sold Register.com’s common stock pursuant to the Registration Statement for the March 3, 2000 Initial Public Offering (“IPO”) without disclosing to investors that certain underwriters in the offering had solicited and received excessive and undisclosed commissions from certain investors. The complaint also alleges that the Registration Statement for the IPO failed to disclose that the underwriters allocated Register.com shares in the IPO to customers in exchange for the customers’ promises to purchase additional shares in the aftermarket at pre-determined prices above the IPO price, thereby maintaining, distorting and/or inflating the market price for the shares in the aftermarket. The action seeks damages in an unspecified amount.

The parties in the approximately 300 coordinated cases, including the parties in Register.com’s case, reached a settlement. It provides for releases of existing claims and claims that could have been asserted relating to the conduct alleged to be wrongful from the class of investors participating in the settlement. The insurers for the issuer defendants in the coordinated cases will make the settlement payment on behalf of the issuers, including Register.com. On October 6, 2009, the Court granted final approval to the settlement. The settlement approval was appealed to the United States Court of Appeals for the Second Circuit. One appeal was dismissed and the second appeal was remanded to the district court to determine if the appellant is a class member with standing to appeal. The District Court ruled that the appellant lacked standing. The appellant appealed the District Court’s decision to the Second Circuit. Subsequently, appellant entered into a settlement

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agreement with counsel for the plaintiff class pursuant to which he dismissed his appeal with prejudice. As a result, the settlement among the parties in the IPO Litigation is final and the case against Register.com and the Individual Defendants is concluded. The ultimate outcome of this matter did not have any effect on our results of operations, liquidity or financial position.

In addition to the legal matters mentioned above, we and our subsidiaries are named from time to time as defendants in various legal actions that are incidental to our business and arise out of or are related to claims made in connection with our customer and vendor contracts and employment related disputes. We believe that the resolution of these legal actions will not have a material adverse effect on our financial position or results of operations. There were no material legal matters that were reasonably possible and estimable at December 31, 2011. In addition, there were no material legal matters for which an estimate could not be made.

Item 4. Mine Safety Disclosures

Not applicable.

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PART II

Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.

Market Information

Since October 27, 2008, our common stock has been listed on the NASDAQ Global Market under the symbol “WWWW”. Prior to such time, since November 1, 2005, our common stock has been listed on the NASDAQ Global Market under the symbol “WSPI”. Prior to November 1, 2005, there was no public market for our common stock. On January 3, 2011, our common stock began trading on the NASDAQ Global Select Market under our “WWWW” symbol. The following table sets forth the high and low stock prices of our common stock for the last two fiscal years as reported on the NASDAQ Global Market and NASDAQ Global Select Market, as appropriate.

       
  2011   2010
     High   Low   High   Low
First Quarter   $ 14.64     $ 8.12     $ 6.87     $ 4.46  
Second Quarter   $ 16.01     $ 9.91     $ 5.52     $ 3.47  
Third Quarter   $ 12.85     $ 6.94     $ 5.81     $ 3.25  
Fourth Quarter   $ 12.25     $ 6.47     $ 8.97     $ 5.41  

The closing price for our common stock as reported by the NASDAQ Global Select Market on March 5, 2012 was $13.36 per common share. As of March 5, 2012, there were 648 stockholders of record of our common stock, not including those shares held in street or nominee name.

Dividend Policy

We have never declared or paid any cash dividends on our capital stock. We currently intend to retain any future earnings to fund the development and expansion of our business, and therefore we do not anticipate paying cash dividends on our common stock in the foreseeable future. Any future determination to pay dividends will be within the limitations stated in our existing credit agreements and at the discretion of our board of directors. None of our outstanding capital stock is entitled to any dividends.

Issuer Purchases of Equity Securities

The Company did not repurchase any outstanding common shares during the year ended December 31, 2011.

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Stock Performance Graph.

The following graph shows the total stockholder return as of the dates indicated of an investment of $100 in cash on December 31, 2006 (the date the Company’s common stock was first publicly traded) for (i) the Company’s common stock, (ii) the Nasdaq Composite Index (iii) the RDG Internet Composite Index and (iv) the Company’s Peer Group. All values assume reinvestment of the full amount of any dividends, however, no dividends have been declared on our common stock to date. The stock price performance on the graph below is not necessarily indicative of future performance.

COMPARISON OF 5 YEAR CUMULATIVE TOTAL RETURN*
Among Web.com Group, Inc., the NASDAQ Composite Index,
the RDG Internet Composite Index, and Peer Group

[GRAPHIC MISSING]

  

* $100 invested on 12/31/06 in stock or index, including reinvestment of dividends.

Fiscal year ending December 31.

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Item 6. Selected Financial Data.

         
  Year Ended December 31,
     2011 (1)  –  (2)   2010 (1)  –  (2)   2009 (2)   2008 (3)   2007 (5)
     (in thousands, except per share data)
Consolidated Statement of Operations Data:
                                            
Revenue   $ 199,205     $ 120,289     $ 106,489     $ 120,114     $ 80,084  
(Loss) income from operations     (40,767 )       (14,536 )       (93 )       (97,077 )       1,618  
Net (loss) income from continuing operations     (12,509 )       (6,648 )       1,569       (96,380 )       1,479  
Income (loss) from discontinued operations     200       116       1,040       170       (121 )  
Net (loss) income attributable to common stockholders     (12,309 )       (6,532 )       2,609       (96,210 )       1,358  
Basic net (loss) income from continuing operations attributable per common share   $ (0.41 )     $ (0.26 )     $ 0.06     $ (3.52 )     $ 0.08  
Basic net income (loss) from discontinued operations attributable per common share   $ 0.01     $     $ 0.04     $ 0.01     $ (0.01 )  
Basic net (loss) income attributable per common share   $ (0.40 )     $ (0.26 )     $ 0.10     $ (3.51 )     $ 0.07  
Diluted net (loss) income from continuing operations attributable per common share   $ (0.41 )     $ (0.26 )     $ 0.06     $ (3.52 )     $ 0.07  
Diluted net income (loss) from discontinued operations attributable per common share   $ 0.01     $     $ 0.04     $ 0.01     $ (0.01 )  
Diluted net (loss) income attributable per common share   $ (0.40 )     $ (0.26 )     $ 0.10     $ (3.51 )     $ 0.06  
Basic weighted average common shares outstanding     30,675       25,515       25,312       27,398       19,802  
Diluted weighted average common shares outstanding     30,675       25,515       26,985       27,398       22,224  

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  As of December 31,
     2011 (1) (2)   2010 (1) (2)   2009 (2)   2008 (3)   2007 (5)
     (in thousands)
Consolidated Balance Sheet Data:
                                            
Cash and cash equivalents   $ 13,364     $ 16,307     $ 39,427     $ 34,127     $ 29,746  
Working capital (deficiency) (4)   $ (78,843 )     $ (22,133 )     $ 32,171     $ 23,971     $ 16,525  
Total assets   $ 1,399,480     $ 299,489     $ 122,885     $ 122,495     $ 235,013  
Long-term note payable and obligations under capital leases   $ 714,703     $ 93,623     $ 198     $     $ 59  
Accumulated deficit   $ (170,246 )     $ (157,937 )     $ (151,405 )     $ (154,014 )     $ (57,804 )  
Total stockholders’ equity   $ 271,756     $ 103,607     $ 103,696     $ 99,293     $ 196,431  

(1) The 2011 Consolidated Statement of Operations and Consolidated Balance Sheet data above includes the acquisition of Network Solutions from October 27, 2011 through December 31, 2011 and as of December 31, 2011, respectively. In addition, the 2010 Consolidated Statement of Operations and Consolidated Balance Sheet data above includes the acquisition of Register.com LP from July 30, 2010 through December 31, 2010 and as of December 31, 2010, respectively. For information on the unaudited pro forma combined condensed statement of operations for the two years ended December 31, 2011 and 2010, see Note 7, Business Combinations .
(2) Included in the net income for the year ended December 31, 2009, 2010 and 2011, respectively, is a tax benefit of $1.4 million, $16.6 million, and $28.4 million, respectively, which was the result of a reduction in the deferred tax asset valuation allowance.
(3) Included in the net loss for the year ended December 31, 2008 is a goodwill and intangible asset impairment charge of $102.6 million. The primary reason for the impairment charge was the decline of the Company’s stock price during the fourth quarter of 2008.
(4) The working capital deficiency at December 31, 2011 and 2010 is due to the current portion of deferred revenue increase of $105.5 million and $30.5 million, respectively, primarily arising from the October 27, 2011 acquisition of Network Solutions and the July, 30, 2010 acquisition of Register.com LP. In addition, accrued expenses were up $19.8 million due to the Networks Solutions acquisition in 2011. The unfavorable working capital increase was partially offset by a $43.1 million increase in deferred expenses. Cash and cash equivalents has decreased during the year ended December 31, 2010 due to $20 million of cash that was used to partially fund the Register.com LP acquisition, partly offset by the acquired deferred expenses, as a result of the Register.com LP acquisition.
(5) The Consolidated Statement of Operations and Consolidated Balance Sheet data above includes the acquisition of Web.com from October 1, 2007 through December 31, 2007 and as of December 31, 2007, respectively.

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Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operation.

Safe Harbor

In the following discussion and analysis of results of operations and financial condition, certain financial measures may be considered “non-GAAP financial measures” under Securities and Exchange Commission rules. These rules require supplemental explanation and reconciliation, which is provided in this Annual Report on Form 10-K.

We believe presenting non-GAAP net income attributable to common stockholders, non-GAAP net income per share attributable to common stockholders and non-GAAP operating income is useful to investors, because it describes the operating performance of the company and helps investors gauge the company’s ability to generate cash flow, excluding some recurring charges that are included in the most directly comparable measures calculated and presented in accordance with GAAP. We use these non-GAAP measures as important indicators of our past performance and in planning and forecasting performance in future periods. The non-GAAP financial information we present may not be comparable to similarly-titled financial measures used by other companies, and investors should not consider non-GAAP financial measures in isolation from, or in substitution for, financial information presented in compliance with GAAP.

Overview

We are a leading provider of a full line of internet services for SMBs. Web.com is a global domain name registrar which seeks to further meet the internet needs of SMBs anywhere along their lifecycle with affordable subscription solutions including domain name registration, website design and related services, search engine optimization, search engine marketing, social media and mobile products, local sales leads, eCommerce solutions and call center services. We offer SMBs a single point of entry to an array of effective, affordable online products and services that will help drive their business. The breadth and flexibility of our offerings allow us to address the web services needs of a wide variety of customers, ranging from those just establishing their websites to those that want to enhance their existing online presence with more sophisticated marketing and lead generation services. We offer our customers a full range of web services and products on an affordable subscription basis. With nearly 3 million subscribers as of December 31, 2011, we are one of the industry’s largest providers of domain names, affordable web services and products that enable SMBs to have an effective online presence.

We have positioned ourselves as a partner to SMBs across all phases of their business’s adaptation to internet technology, from their initial entry onto the web to their use of cutting-edge innovations as they mature. As a domain registrar, we allow the business to establish an online presence by buying a domain name. This basic service is the entry point to higher priced offerings. Having secured a domain, a business next needs a website and email service. Our offerings for these fundamental services span the range of customer budgets and expertise, from inexpensive Do It Yourself website and email hosting for the technically-savvy, to Do It For Me custom website design services, online marketing and eCommerce solutions. Customers can engage our experienced consultants for services that range from web design to online advertising campaign management. When online innovations emerge, we can help SMBs leverage the new capabilities.

On October 27, 2011, we completed the acquisition of Network Solutions, a provider of domain names, web hosting and online marketing services. Consideration for the acquisition was $405.1 million in cash and the issuance of 18 million shares of Web.com common stock at $9.16 per common share for total consideration of $570 million. With approximately 2 million subscribers acquired, Network Solutions represents a substantial cross- and up-sell opportunity for us. We determined that the operations of Network Solutions are considered Web products and services and therefore, no change to our operating segment resulted. See Note 7, Business Combinations , for additional information on the acquisition.

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In addition, on July 30, 2010, we completed the acquisition of Register.com LP for total consideration of $135.1 million. Register.com LP offers domain registration and a wide array of website design and web hosting services from Do It Yourself tools to fully customized offerings, targeted primarily to SMBs. We believe that this acquisition provides highly complementary products, sales channels and operating capabilities and with approximately 787,000 subscribers acquired, Register.com LP represents a substantial cross- and up-sell opportunity for us. We determined that the operations of Register.com LP are considered Web products and services and therefore, no change to our operating segment resulted. See Note 7, Business Combinations , for additional information on the acquisition.

Through the combination of proprietary website publishing and management software, automated workflow processes, and specialized workforce development and management techniques, we achieve production efficiencies that enable it to offer sophisticated web services at affordable rates. Our technology automates many aspects of creating, maintaining, enhancing, and marketing websites on behalf of its customers. The Network Solutions acquisition increased our total subscribers to nearly 3 million at December 31, 2011, compared to total subscribers of 954,000 as of December 31, 2010. We believe we are one of the industry’s largest providers of affordable Web services and products enabling SMBs to have an effective online presence.

We sell our products and services via our direct sales force, which operate in the U.S. and Canada. In addition to these sales centers, we acquire many customers through online and affiliate marketing activities. Recently, we rolled out a “Feet on the Street” direct sales initiative, as well as a Direct Response Television (“DRTV”) campaign. We also sell web services and products to customers identified by companies with which it has strategic marketing relationships. Typically, our strategic marketing partners have established brand names and attract a large number of SMB customers. We also acquire a large number of customers directly through online and affiliate marketing activities that target SMBs that want to establish or enhance their online presence.

To increase our revenue and take advantage of our market opportunity, we plan to expand our subscriber base as well as furthering our cross-sell/up-sell strategy with our domain name customers from Network Solutions and Register.com LP. We intend to continue to hire additional personnel, particularly in outbound and inbound sales and marketing; develop additional services and products; add to our infrastructure to support our growth; and expand our operational and financial systems to manage our growing business. As we have in the past, we will continue to evaluate acquisition opportunities to increase the value and breadth of our Web services and product offerings and expand our subscriber base.

Key Business Metrics

Management periodically reviews certain key business metrics to evaluate the effectiveness of our operational strategies, allocate resources and maximize the financial performance of our business. These key business metrics include:

Net Subscriber Additions

We maintain and grow our subscriber base through a combination of adding new subscribers and retaining existing subscribers. We define net subscriber additions in a particular period as the gross number of new subscribers added during the period, less subscriber cancellations during the period. For this purpose, we only count as new subscribers those customers whose subscriptions have extended beyond the free trial period. Additionally, we do not treat a subscription as cancelled, even if the customer is not current in their payments, until either we have made numerous attempts to contact the subscriber or 60 days have passed since the most recent failed billing attempt, whichever is sooner. In any event, a subscriber’s account is cancelled if payment is not received within approximately 80 days.

We review this metric to evaluate whether we are performing to our business plan. An increase in net subscriber additions could signal an increase in subscription revenue, higher customer retention, and an increase in the effectiveness of our sales efforts. Similarly, a decrease in net subscriber additions could signal decreased subscription revenue, lower customer retention, and a decrease in the effectiveness of our sales efforts. Net subscriber additions above or below our business plan could have a long-term impact on our operating results due to the subscription nature of our business.

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Monthly Turnover (Churn)

Monthly turnover, or churn, is a metric we measure each quarter, and which we define as customer cancellations in the quarter divided by the sum of the number of subscribers at the beginning of the quarter and the gross number of new subscribers added during the quarter, divided by three months. Customer cancellations in the quarter include cancellations from gross subscriber additions, which is why we include gross subscriber additions in the denominator. In measuring monthly turnover, we use the same conventions with respect to free trials and subscribers who are not current in their payments as described above for net subscriber additions. Monthly turnover is the key metric that allows management to evaluate whether we are retaining our existing subscribers in accordance with our business plan. An increase in monthly turnover may signal deterioration in the quality of our service, or it may signal a behavioral change in our subscriber base. Lower monthly turnover signals higher customer retention.

Average Revenue per Subscriber

Average revenue per subscriber, or ARPU, is a metric we measure on a quarterly basis. We define ARPU as quarterly subscription revenue divided by the average of the number of subscribers at the beginning of the quarter and the number of subscribers at the end of the quarter, divided by three months. We exclude from subscription revenue the impact of the fair value adjustments to deferred revenue resulting from acquisition related write downs. The fair market value adjustment was $35.2 million and $13.1 million for the year ended December 31, 2011 and 2010, respectively. ARPU is the key metric that allows management to evaluate the impact on monthly revenue from product pricing, product sales mix trends, and up-sell/cross-sell effectiveness.

Sources of Revenue

We derive our revenue from a variety of services to SMBs, including web design and services, domain name registration and services, online marketing, search engine optimization, eCommerce solutions, logo design and home contractor lead services. Leads are generated through online advertising campaigns targeting customers in need of web design, hosting or online marketing solutions, through strategic partnerships with enterprise partners, or through our corporate websites. In addition, we up-sell to the acquired customer bases of Register.com and Network Solutions.

Subscription Revenue

We currently derive a substantial majority of our revenue from fees associated with our subscription services, which are generally sold through our web services, online marketing, eCommerce, and domain name registration offerings. A portion of our services are offered free of charge for a 30-day trial period during which the customer can cancel at any time. After the 30-day trial period has ended, the revenue is recognized on a daily basis over the life of the contract. We bill a majority of our customers in advance through their credit cards, bank accounts, or business merchant accounts, and revenue is recognized on a daily basis over the life of the contract which can range from monthly up to 100 years.

For the year ended December 31, 2011, subscription revenue accounted for approximately 98% of our total revenue as compared to 98% and 96% for the years ended December 31, 2010 and 2009, respectively. The number of paying subscribers of our Web services and lead generation products drives subscription revenue as well as the subscription price that we charge for these services. The number of paying subscribers is affected both by the number of new customers we acquire in a given period and by the number of existing customers we retain during that period. We expect other sources of revenue to decline as a percentage of total revenue over time.

Professional Services Revenue

We generate professional services revenue from custom website design, eCommerce store design and support services, and Do It Yourself logo design. Our custom website design and eCommerce store design work is typically billed on a fixed price basis and over very short periods. Our Do It Yourself logo design is typically billed upon the point-of-sale of the final product, which is created by the customer.

Other Revenue

We occasionally generate revenue from the sale of perpetual licenses for use of our patents. Other revenue consists of all fees earned from granting customers licenses to use our patents.

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Cost of Revenue

Cost of Subscription Revenue

Cost of subscription revenue consists of expenses related to compensation expenses related to our Web page development staff, domain name registration fees, directory listing fees, customer support costs, search engine registration fees, billing costs, hosting expenses, marketing fees, and allocated overhead costs. We allocate overhead costs such as rent and utilities to all departments based on headcount. Accordingly, general overhead expenses are reflected in each cost of revenue and operating expense category. As our customer base and Web services usage grows, we intend to continue to invest additional resources in our website development and support staff.

Cost of Professional Services Revenue

Cost of professional services revenue primarily consists of compensation expenses related to our Web page development staff, eCommerce store design, logo design, and allocated overhead costs. While in the near term, we expect to maintain or reduce costs in this area, in the long term, we may add additional resources in this area to support the growth in our professional services and custom design functions.

Operating Expenses

Sales and Marketing Expense

Our largest direct marketing expenses are the costs associated with the online marketing channels we use to acquire and promote our services. These channels include search marketing, affiliate marketing, direct television advertising and online partnerships. Sales costs consist primarily of compensation and related expenses for our sales and marketing staff. Sales and marketing expenses also include marketing programs, including advertising, events, corporate communications, other brand building and product marketing expenses and allocated overhead costs.

We plan to continue to invest in sales and marketing by increasing the number of direct sales personnel in order to add new subscription customers as well as increase sales of additional and new services and products to our existing customer base. In addition, we plan to expand our resources to direct response television advertising to further increase revenue growth. Our investments in this area will also help us to expand our strategic marketing relationships, to build brand awareness, and to sponsor additional marketing events. Accordingly, we expect that, in the future, sales and marketing expenses will increase in absolute dollars.

Research and Development Expense

Research and development expenses consist primarily of compensation and related expenses for our research and development staff and allocated overhead costs. We have historically focused our research and development efforts on increasing the functionality of the technologies that enable our Web services and lead generation products. Our technology architecture enables us to provide all of our customers with a service based on a single version of the applications that serve each of our product offerings. As a result, we do not have to maintain multiple versions of our software, which enables us to have lower research and development expenses as a percentage of total revenue. We expect that, in the future, research and development expenses will increase as we continue to upgrade and extend our service offerings and develop new technologies.

General and Administrative Expense

General and administrative expenses consist of compensation and related expenses for executive, finance, administration, and management information systems personnel, as well as professional fees, corporate development costs, other corporate expenses, and allocated overhead costs. We expect that general and administrative expenses will increase in absolute dollars as we continue to add personnel to support the growth of our business.

Depreciation and Amortization Expense

Depreciation and amortization expenses relate primarily to our intangible assets recorded due to the acquisitions we have completed, as well as, computer equipment, furniture and fixtures, and building and improvement expenditures.

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Critical Accounting Policies and Estimates

Our discussion and analysis of our financial condition and results of operations are based on our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, and expenses and related disclosure of contingent assets and liabilities. We review our estimates on an ongoing basis. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ from these estimates under different assumptions or conditions. While our significant accounting policies and estimates are described in more detail in Note 1, The Company and Summary of Significant Accounting Policies , to our consolidated financial statements included in this report, we believe the following accounting policies to be critical to the judgments and estimates used in the preparation of our consolidated financial statements.

Revenue Recognition

We recognize revenue in accordance with Accounting Standards Codification, or (“ASC”), 605, Revenue Recognition . We recognize revenue when all of the following conditions are satisfied: (1) there is persuasive evidence of an arrangement; (2) the service has been provided to the customer; (3) the amount of fees to be paid by the customer is fixed or determinable; and (4) the collection of our fees is reasonably assured.

Thus, we recognize subscription revenue on a daily basis, as services are provided. Customers are billed for the subscription on a monthly, quarterly, semi-annual, annual or on a multi-year basis, at the customer’s option. For all of our customers, regardless of the method we use to bill them, subscription revenue is recorded as deferred revenue in the accompanying consolidated balance sheets. As services are performed, we recognize subscription revenue on a daily basis over the applicable service period. When we provide a free trial period, we do not begin to recognize subscription revenue until the trial period has ended and the customer has been billed for the services.

We account for our multi-element arrangements, such as in the instances where we design a custom website and separately offer other services such as hosting and marketing, in accordance with ASC 605-25, Revenue Recognition: Multiple-Element Arrangement. We identify each element in an arrangement and assign the relative selling price to each element. The additional services provided with a custom website are recognized separately over the period for which services are performed.

Allowance for Doubtful Accounts

In accordance with our revenue recognition policy, our accounts receivable are based on customers whose payment is reasonably assured. We monitor collections from our customers and maintain an allowance for estimated credit losses based on historical experience and specific customer collection issues. While credit losses have historically been within our expectations and the provisions established in our financial statements, we cannot guarantee that we will continue to experience the same credit loss rates that we have in the past. Because we have a large number of customers, we do not believe a change in liquidity of any one customer or our inability to collect from any one customer would have a material adverse impact on our consolidated financial position.

We also monitor failed direct debit billing transactions and customer refunds and maintain an allowance for estimated losses based upon historical experience. These provisions to our allowance are recorded as an adjustment to revenue. While losses from these items have historically been minimal, we cannot guarantee that we will continue to experience the same loss rates that we have in the past.

Accounting for Stock-Based Compensation

We grant to our employees and directors options to purchase common stock at exercise prices equal to the quoted market values of the underlying stock at the time of each grant. We determine the fair value of each option award as of the grant date using the Black Scholes option pricing valuation model in accordance with ASC 718, Compensation — Stock Compensation .

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The determination of the fair value of stock-based payment awards on the date of grant using an option-pricing model will be affected by our stock price as well as assumptions regarding a number of complex and subjective variables. These variables include our expected stock price volatility over the term of the awards, actual and projected employee stock option exercise behaviors, risk-free interest rates, forfeitures and expected dividends.

Goodwill and Intangible Assets

In accordance with ASC 350, Intangibles — Goodwill and Other , we periodically evaluate goodwill and indefinite lived intangible assets for potential impairment. We test for the impairment of goodwill and indefinite lived intangible assets annually, and between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of goodwill or indefinite lived intangible assets below its carrying amount. Other intangible assets include, among other items, customer relationships, developed technology and non-compete agreements, and they are amortized using the straight-line method over the periods benefited, which is up to twelve years. Other intangible assets represent long-lived assets and are assessed for potential impairment whenever significant events or changes occur that might impact recovery of recorded costs. During the year ended December 31, 2011, we completed our annual impairment test of goodwill and other indefinite lived intangible assets. The results of this test determined that goodwill and other indefinite lived intangible assets were not impaired at December 31, 2011. See Note 9, Goodwill and Intangible Assets in the consolidated financial statements for additional information on goodwill and intangible assets.

Accounting for Purchase Business Combinations

All of our acquisitions were accounted for as purchase transactions, and the purchase price is allocated based on the fair value of the assets acquired and liabilities assumed. The excess of the purchase price over the fair value of net assets acquired or net liabilities assumed is allocated to goodwill. Management weighs several factors in determining the fair value of amortizable intangibles, which primarily consists of developed technology, customer relationships, non-compete agreements and trade names, including using third-party valuation experts, valuation studies and other tools in determining the fair value of amortizable intangibles. While we use our best estimates and assumptions as a part of the purchase price allocation process to accurately value assets acquired and liabilities assumed at the acquisition date, our estimates are inherently uncertain and subject to refinement.

In addition, uncertain tax positions and tax related valuation allowances assumed in connection with a business combination are initially estimated as of the acquisition date and we reevaluate these items quarterly with any adjustments to our preliminary estimates being recorded to goodwill provided that we are within the measurement period and we continue to collect information in order to determine their estimated values. Subsequent to the measurement period or our final determination of the uncertain tax positions estimated value or tax related valuation allowances, changes to these uncertain tax positions and tax related valuation allowances will affect our provision for income taxes in our consolidated statement of operations and could have a material impact on our results of operations and financial position.

Provision for Income Taxes

We account for income taxes under the provisions of ASC 740, Income Taxes , using the liability method. ASC 740 requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the financial statements or tax returns. Under this method, deferred tax liabilities and assets are determined based on the difference between the financial statement and tax basis of assets and liabilities using enacted tax rates in effect for the year in which the difference is expected to reverse. Further, deferred tax assets are recognized for the expected realization of available net operating loss and tax credit carry forwards. A valuation allowance is recorded to reduce a deferred tax asset to an amount that we expect to realize in the future. We review the adequacy of the valuation allowance on an ongoing basis and recognize these benefits if a reassessment indicates that it is more likely than not that these benefits will be realized.

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In addition, we believe that we have fully reserved for any tax uncertainties in accordance with ASC 740, Income Taxes , which clarifies the accounting for uncertainty in income tax positions recognized in financial statements. However, if actual results differ from our estimates, we will adjust the tax provision in the period the tax uncertainty is realized.

New Accounting Pronouncements

See Note 2, New Accounting Standards , for information on recently issued accounting guidance.

Results of Operations

The following table presents our selected consolidated statement of operations data for the periods indicated (in thousands):

     
  Year Ended December 31,
     2011   2010   2009
Revenue:
                          
Subscription   $ 195,645     $ 117,691     $ 102,166  
Professional services     3,560       2,598       3,323  
Other                 1,000  
Total revenue     199,205       120,289       106,489  
Cost of revenue (excluding depreciation and amortization shown separately below):
                          
Subscription     83,406       51,371       38,311  
Professional services     1,415       1,861       2,081  
Total cost of revenue     84,821       53,232       40,392  
Gross profit     114,384       67,057       66,097  
Operating expenses:
                          
Sales and marketing     51,743       28,678       23,338  
Research and development     19,252       10,910       8,477  
General and administrative     45,164       24,110       19,140  
Restructuring charges     9,536       2,171       1,940  
Depreciation and amortization     29,456       15,724       13,295  
Total operating expenses     155,151       81,593       66,190  
Net loss from operations     (40,767 )       (14,536 )       (93 )  
Interest (expense) income, net     (21,826 )       (2,832 )       233  
(Loss) income before income taxes from continuing operations     (62,593 )       (17,368 )       140  
Income tax benefit     50,084       10,720       1,429  
Net (loss) income from continuing operations     (12,509 )       (6,648 )       1,569  
Discontinued operations, net of tax
                          
Income from discontinued operations, net of tax                 232  
Gain on sale of discontinued operations, net of tax     200       116       808  
Income from discontinued operations, net of tax     200       116       1,040  
Net (loss) income   $ (12,309 )     $ (6,532 )     $ 2,609  

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Comparison of Years Ended December 31, 2011 and 2010

The year ended December 31, 2010 included approximately five months of activity from the Register.com LP acquisition as compared to full year activity during the year ended December 31, 2011. In addition, there are approximately two months of the Network Solutions’ operations that were included in the results for the year ended December 31, 2011. The operations of Register.com LP and Network Solutions began integrating with the existing legacy Web.com operations immediately following the closing of the acquisitions on July 29, 2010 and October 27, 2011, respectively. As such, revenue, ARPU or gross margin is not specifically segregated subsequent to the acquisitions, nor would it be indicative of each of the standalone entities.

The following table sets forth our key business metrics for the year ended December 31, 2011 and 2010:

   
  2011 (1)   2010 (2)
Net subscriber reductions     (51,097 )       (21,067 )  
Churn     1.5 %       2.2 %  
Average revenue per subscriber   $ 13.36     $ 20.30  

(1)  — The metrics for the year ended December 31, 2011 include the operating results of Network Solutions from October 28, 2011 through December 31, 2011.
(2)  — The metrics for the year ended December 31, 2010 include the operating results of Register.com LP from July 30, 2010 through December 31, 2010.

Net subscriber reductions increased by 30,030 customers during the year ended December 31, 2011 when compared to same prior year period, however, due to Register.com LP’s and Network Solutions’ lower churning and substantially larger customer base, churn actually decreased to 1.5%.

The average revenue per subscriber was $13.36 during the year ended December 31, 2011 as compared to $20.30 during the same prior year period. The decrease is primarily due to the addition of approximately two million customers from Network Solutions with a lower monthly ARPU. Excluding the impact from the Network Solutions acquisition, ARPU decreased to $16.48 for the year ended December 31, 2011 from $20.20 for the year ended December 31, 2010. This decrease is due to the full year impact of the lower ARPU subscribers acquired from Register.com LP in July 2010, offset slightly from the increase in ARPU from legacy products.

The average revenue per subscriber and pro forma average revenue per subscriber during the year ended December 31, 2011 and 2010 is adjusted to exclude the unfavorable impact of $35.2 million and $13.1 million, respectively, from amortizing into revenue, deferred revenue that was recorded at fair value at the acquisition date. The fair value of the acquired deferred revenue was approximately 50 percent less than the pre-acquisition historical basis of Network Solutions and Register.com LP. The unfavorable impact to our revenue declines on a monthly basis as the acquired deferred revenue becomes fully recognized.

Revenue

   
  For the Year Ended
December 31,
     2011   2010
     (in thousands)
Revenue:
                 
Subscription   $ 195,645     $ 117,691  
Professional services     3,560       2,598  
Total revenue   $ 199,205     $ 120,289  

Total revenue increased 66% to $199.2 million in the year ended December 31, 2011 from $120.3 million in the year ended December 31, 2010. We acquired Network Solutions on October 27, 2011 which increased revenue by approximately $28.0 million during the period October 28, 2011 to December 31, 2011. There was also approximately an increase of $48.4 million in revenue over prior year resulting from the full year impact of the Register.com LP acquisition. Furthermore, we increased revenue by up-selling our Do It For Me

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products to the acquired Register.com LP and Network Solutions customer base, direct advertising television campaigns, and increased marketing efforts focused on our online marketing products.

Subscription Revenue .  Subscription revenue increased 66% during the year ended December 31, 2011 to $195.6 million from $117.7 million during the year ended December 31, 2010. The increase is due to the overall revenue drivers discussed above.

Professional Services Revenue.   Professional services revenue increased 37% to $3.6 million in the year ended December 31, 2011 from $2.6 million in the year ended December 31, 2010. We acquired Network Solutions on October 27, 2011 which increased professional services revenue by approximately $0.6 million during the period October 28, 2011 to December 31, 2011. In addition, we had an increase in web support services of approximately $0.9 million, offset by a reduction of logo sales of $0.3 million.

Cost of Revenue

   
  For the Year Ended
December 31,
     2011   2010
     (in thousands)
Cost of revenue:
                 
Subscription   $ 83,406     $ 51,371  
Professional services     1,415       1,861  
Total cost of revenue   $ 84,821     $ 53,232  

Cost of Subscription Revenue.   Cost of subscription revenue increased 62% during the year ended December 31, 2011 compared to the same prior year period. A majority of the increase was due to the costs associated with the additional revenue due to the Network Solutions’ acquisition in 2011 and a full year of the costs associated with the additional revenue due to the Register.com LP acquisition in 2010 of approximately $29.3 million. There were additional online marketing costs related to the increase in revenue of online marketing services, such as Pay-Per-Click and Comparison Shopping products.

Our gross margin on subscription revenue increased to 57% during the year ended December 31, 2011 from 56% during the year ended December 31, 2010. The gross margin was negatively impacted by amortizing into revenue, deferred revenue that was written down to fair value at the acquisition date which was approximately 50% lower than the historical basis of Register.com LP and Network Solutions. Excluding the $35.2 million and $13.1 million effect of the adjustment related to the fair value of acquired deferred revenue for the year ended December 31, 2011 and 2010, respectively, the gross margin was 64% and 61%, respectively. The increase in this gross margin is related to the higher gross margin products, such as domain name registration and related services.

Cost of Professional Services Revenue.   Cost of professional services revenue decreased 24% to $1.4 million in the year ended December 31, 2011 from $1.9 million in the year ended December 31, 2010.

Operating Expenses

   
  For the Year Ended
December 31,
     2011   2010
     (in thousands)
Operating expenses:
                 
Sales and marketing   $ 51,743     $ 28,678  
Research and development     19,252       10,910  
General and administrative     45,164       24,110  
Restructuring charges     9,536       2,171  
Depreciation and amortization     29,456       15,724  
Total operating expenses   $ 155,151     $ 81,593  

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Sales and Marketing Expenses.   Sales and marketing expenses increased 80% to $51.7 million and were 26% of total revenue during the year ended December 31, 2011, up from $28.7 million or 24% of revenue during the year ended December 31, 2010. Sales and marketing expense increased approximately $17.9 million primarily due to the acquisition of Network Solutions in October 2011 and full year of sales and marketing expenses of Register.com LP from the acquisition in July 2010. The remaining increase in expense was primarily the result of a direct advertising television campaign that was launched in the first quarter of 2011 and continued throughout the year, as well as an overall increase in marketing related compensation expense and online marketing spending due to increased focus and efforts in this area.

Research and Development Expenses.   Research and development expenses increased 76% to $19.3 million, or 10% of total revenue, during the year ended December 31, 2011 up from $10.9 million or 9% of total revenue during the year ended December 31, 2010. Research and development expense increased approximately $7.8 million due to the acquisition of Network Solutions in October 2011 and recognizing a full year of research and development expenses of Register.com LP from the acquisition in July 2010.

General and Administrative Expenses.   General and administrative expenses increased 87% to $45.2 million, or 23% of total revenue, during the year ended December 31, 2011, up from $24.1 million, or 20% of total revenue during the year ended December 31, 2010. General and administrative expense increased approximately $3.6 million due to the acquisition of Network Solutions in October 2011 and recognizing a full year of general and administrative expenses of Register.com LP from the acquisition in July 2010. Due to the acquisition of Network Solutions, we incurred corporate development expenses including $3.3 million of legal, professional and administrative fees related to the October 2011 acquisition of Network Solutions and $7.6 million for investment banking and due diligence services. In addition, due to the successful integration of Register.com LP, a one-time bonus of $1.5 million was awarded. Furthermore, employee-related compensation and benefits expense increased approximately $5.2 million in the current year when compared to the prior year.

Restructuring Charges.   Restructuring charges increased $7.4 million during the year ended December 31, 2011 to $9.5 million, up from $2.2 million during the year ended December 31, 2010. The 2011 restructuring charges are primarily for employee-related termination costs and relocation expenses, in addition to the lease restructure of the Herndon, Virginia office stemming from the Network Solutions acquisition. See Note 8, Restructuring Costs , for additional information surrounding our restructuring charges and reserves.

Depreciation and Amortization Expense.   Depreciation and amortization expense increased 87% to $29.5 million during the year ended December 31, 2011 up from $15.7 million during the comparable prior year period. Amortization of intangible assets from the Network Solutions and Register.com LP acquisitions contributed $13.1 million of additional expense in 2011 and depreciation expense related to acquired property and equipment added another $1.5 million.

Net Interest (Expense) Income.   Net interest expense of $21.8 million during the year ended December 31, 2011 is primarily from the term loans and credit facility issued to finance the acquisition of Network Solutions and Register.com LP. In October 2011, we paid off the loans used to finance the acquisition of Register.com LP and immediately recognized the previously recorded deferred financing fees of approximately $3.8 million into interest expense. In addition, amortization of deferred financing fees during the year contributed $2.8 million to interest expense.

Income Tax Benefit (Expense).   We recorded a net tax benefit from continuing operations of $50.1 million during the year ended December 31, 2011, of which $28.4 million was associated with the net change in our valuation allowance during the year. As a result of the Network Solutions acquisition, we determined that a portion of our pre-existing deferred tax assets will more likely than not be realized by the combined entity through the reversal of the deferred tax liabilities acquired from Network Solutions. ASC 805-740 requires that changes in an acquirer’s valuation allowance stemming from a business combination should be recognized as an element of income tax benefit (expense). Other items that benefited our tax rate for the 2011 include a net $4.2 million favorable adjustment associated with certain prior year deferred tax adjustments and a federal and state benefit of approximately $24 million related to our current year loss. Offsetting this benefit was $2.3 million of non-deductible transaction costs associated with the

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Network Solutions acquisition, $1.3 million related to a change in our deferred tax rate and $1.3 million related to unremitted foreign earnings associated with Register.com LP that are not considered to be indefinitely reinvested.

Discontinued Operations.   On May 26, 2009, we sold our NetObjects Fusion software business for approximately $4.0 million. During the years ended December 31, 2011 and 2010, we recorded a gain of $0.2 million and $0.1 million, respectively, from net proceeds received based on the terms in the NetObjects Fusion sales agreement. Income tax expense allocated to discontinued operations was $0.1 million and $0 for 2011 and 2010, respectively. Income tax expense for 2010 was $0 due to our valuation allowance in this period.

Outlook.

We believe we have the potential to accelerate revenue growth as we increase our investments in sales and marketing and execute our cross-sell/up-sell strategy with our recently acquired domain name customers. As we continue to integrate our operations, realize the significant post-merger cost savings and benefit from increased scale, we believe that we have the opportunity to generate substantial shareholder value. We expect strong operating cash flows that will be used to pay down debt and fund incremental marketing investments. We expect to increase ARPU through our cross-sell/up-sell activities. Further, as we complete various marketing tests and begin to fund marketing investments, we expect to drive sequential net subscriber growth in the first half of 2012. As the impact of the fair market value adjustment to deferred revenue acquired in the Register.com LP and Network Solutions transactions decrease over the course of 2012, we expect gross margins to improve.

Comparison of Years Ended December 31, 2010 and 2009

The following table sets forth our key business metrics for the year ended December 31, 2010 and 2009:

   
  2010*   2009
Net subscriber (reductions) additions     (21,067 )       9,368  
Churn     2.2 %       3.6 %  
Average revenue per subscriber   $ 20.30     $ 31.67  

* The metrics for the year ended December 31, 2010 include the operating results of Register.com, LP from July 30, 2010 through December 31, 2010.

Revenue

   
  For the Year Ended
December 31,
     2010   2009
     (in thousands)
Revenue:
                 
Subscription   $ 117,691     $ 102,166  
Professional services     2,598       3,323  
Other           1,000  
Total revenue   $ 120,289     $ 106,489  

Total revenue increased 13% to $120.3 million in the year ended December 31, 2010 from $106.5 million in the year ended December 31, 2009 primarily due to a $22.3 million increase from the Register.com LP acquisition that was completed in July 2010. Excluding Register.com LP, revenue declined $8.5 million primarily due to lower average revenue per subscriber during the current year ended.

Subscription Revenue .  Subscription revenue increased 15% during the year ended December 31, 2010 to $117.7 million. Excluding the $22.3 million increase to revenue from the Register.com LP acquisition, there was a 7% decline in subscription revenue primarily due to lower average revenue per subscriber. The average revenue per subscriber (excluding Register.com LP) was $28.66 during the year ended December 31, 2010, compared to $31.67 for the year ended December 31, 2009. The decrease in average revenue per subscriber was mainly due to the addition of lower revenue subscribers from our Do It Yourself website building and

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hosting products. In addition, there was a decline in revenues from our higher revenue customers from the contractor-focused lead generation business due to the difficult economic environment. During the fourth quarter ended December 31, 2010, the Register.com LP pro forma average revenue per subscriber was $9.34. This is adjusted for the unfavorable $7.3 million impact of amortizing into revenue, deferred revenue that was recorded at fair value at the acquisition date. The fair value of the acquired deferred revenue was approximately 50 percent less than the pre-acquisition historical basis of Register.com LP. The unfavorable impact to the Company’s revenue will decline on a monthly basis as the acquired deferred revenue becomes fully recognized.

Net subscribers (including Register.com LP subscribers from July 30, 2010 through December 31, 2010) decreased 21,067 during the year ended December 31, 2010, compared to an increase of 9,368 in the year ended December 31, 2009. However, due to a continued downward trend in average monthly churn as well as the acquisition of Register.com LP’s lower churning significant customer base, the average monthly turnover decreased to 2.2% in the year ended December 31, 2010 from 3.6% in the year ended December 31, 2009. The current economic conditions resulted in a decrease in gross subscriber additions from 139,521 during the year ended December 31, 2009 to 117,264 during the year ended December 31, 2010.

Professional Services Revenue.   Professional services revenue decreased 22% to $2.6 million in the year ended December 31, 2010 from $3.3 million in the year ended December 31, 2009. The Register.com LP acquisition did not impact professional services during the year ended December 31, 2010. Professional services revenue decreased primarily due to lower search engine optimization and custom design services.

Other Revenue.   Other revenue during the year ended December 31, 2009 included $1.0 million from the sale of a perpetual license for the use of our patents.

Cost of Revenue

   
  For the Year Ended
December 31,
     2010   2009
     (in thousands)
Cost of revenue:
                 
Subscription   $ 51,371     $ 38,311  
Professional services     1,861       2,081  
Total cost of revenue   $ 53,232     $ 40,392  

Cost of Subscription Revenue.   Cost of subscription revenue increased 34% during the year ended December 31, 2010 compared to the same prior year period. The acquisition of Register.com LP contributed $12.8 million of the overall $13.1 million increase. Our gross margin on subscription revenue declined to 56% during the year ended December 31, 2010 from 63% during the year ended December 31, 2009. Excluding Register.com LP, gross margin was 60% during the year ended December 31, 2010. Lower average revenue per subscriber discussed above as well as increased online search optimization marketing expense contributed to the decreased gross margin as we have chosen to maintain a certain level of capacity and not reduce costs in anticipation of future revenue growth. Gross margin from the Register.com LP operations was 42% during the period of July 30, 2010 through December 31, 2010. The lower gross margin was primarily due to the fact that we are amortizing deferred revenue based on the fair value calculated at the acquisition date which was approximately 50% lower than the historical basis of Register.com LP.

Cost of Professional Services Revenue.   Cost of professional services revenue decreased 11% to $1.9 million in the year ended December 31, 2010 from $2.1 million in the year ended December 31, 2009. Gross margin on professional services revenue decreased to 28% for the year ended December 31, 2010 as compared to 37% for the year ended December 31, 2009. The decline was primarily due to certain employee related costs remaining fixed while revenue declined year over year.

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Operating Expenses

   
  For the Year Ended
December 31,
     2010   2009
     (in thousands)
Operating expenses:
                 
Sales and marketing   $ 28,678     $ 23,338  
Research and development     10,910       8,477  
General and administrative     24,110       19,140  
Restructuring charges     2,171       1,940  
Depreciation and amortization     15,724       13,295  
Total operating expenses   $ 81,593     $ 66,190  

Sales and Marketing Expenses.   Sales and marketing expenses increased 23% to $28.7 million and were 24% of total revenue during the year ended December 31, 2010, up from $23.3 million or 22% of revenue during the year ended December 31, 2009. The acquisition of Register.com LP contributed $7.4 million of additional sales and marketing expenses during the year ended December 31, 2010. Excluding Register.com LP, sales and marketing expense decreased $2.1 million due to lower compensation and benefits expense of $2.6 million during the year ended December 31, 2010, partly offset by a $0.8 million increase in online advertising to promote our products and services.

Research and Development Expenses.   Research and development expenses increased 29% to $10.9 million, or 9% of total revenue, during the year ended December 31, 2010 up from $8.5 million or 8% of total revenue during the year ended December 31, 2009. Excluding the $2.2 million increase from Register.com LP in 2010, research and development costs increased by $0.2 million from higher employee compensation and benefit costs.

General and Administrative Expenses.   General and administrative expenses increased 26% to $24.1 million, or 20% of total revenue, during the year ended December 31, 2010, up from $19.1 million or 18% of total revenue during the year ended December 31, 2009. The acquisition of Register.com LP increased general and administrative costs by $1.7 million during July 30, 2010 through December 31, 2010. The additional increase of $3.3 million during the year ended December 31, 2010 was due to $2.9 million acquisition-related professional fees, a $1.1 million increase in compensation related expense and the absence of favorable reserve adjustments that were recorded in 2009. This was partly offset by $1.2 million of lower legal and consulting fees during 2010 due to the absence of costs associated with the sale of a perpetual license incurred in 2009 and a decrease in bad debt expense of $0.2 million.

Restructuring Charges.   Restructuring charges increased 12% during the year ended December 31, 2010 to $2.2 million from $1.9 million during the year ended December 31, 2009. The 2010 restructuring charges are primarily for employee-related termination costs and relocation expenses stemming from the Register.com LP acquisition. During the year ended December 31, 2009, the Company recorded aggregate charges of $1.9 million for restructuring costs in connection with the completion of the integration of the Web.com acquisition in September 2007, of which $1.2 million was stock compensation expense. See Note 8, Restructuring Costs , for additional information surrounding our restructuring charges and reserves.

Depreciation and Amortization Expense.   Depreciation and amortization expense increased 18% to $15.7 million during the year ended December 31, 2010 up from $13.3 million during the comparable prior year period. Amortization of intangible assets from the Register.com LP acquisition contributed $2.4 million of the higher expense in 2010 and depreciation expense related to acquired property and equipment added another $0.3 million. This was slightly offset by certain intangible assets from prior acquisitions becoming fully amortized.

Net Interest (Expense) Income.   Net interest expense of $2.8 million during the year ended December 31, 2010 is primarily from the term loan, credit facility and seller note issued to finance the acquisition of Register.com LP. In addition, amortization of deferred financing fees contributed $0.6 million of

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the total interest expense. Interest income of $0.2 million from cash and cash equivalents reduced the net interest expense during the year ended December 31, 2010 and remained relatively flat when compared to the same prior year period.

Income Tax Benefit (Expense).   We recorded a net tax benefit of $10.7 million during the year ended December 31, 2010, of which $8.0 million was associated with the release of our pre-acquisition deferred tax valuation allowances. As a result of the acquisition of Register.com LP, we determined that some of our pre-existing deferred tax assets will more likely than not be realized by the combined entity through the reversal of the deferred tax liabilities acquired from Register.com LP. ASC 805-740 requires that changes in an acquirer’s valuation allowance stemming from a business combination should be recognized as an element of income tax (expense) benefit. In addition, foreign income not taxed in the United States represented an income tax benefit of $1.1 million. State income taxes, net of the federal benefits created an additional income tax benefit of $0.8 million.

Discontinued Operations.   On May 26, 2009, we sold our NetObjects Fusion software business for approximately $4.0 million. During the year ended December 31, 2010, we recorded a gain of $116 thousand from proceeds received based on the terms in the NetObjects Fusion sales agreement. The same prior year period included a gain of $0.8 million from the sale and $0.2 million of net income from operations.

Liquidity and Capital Resources

The following table summarizes total cash flows for the operating, investing and financing activities for the years ended December 31 (in thousands):

     
  2011   2010   2009
Net Cash Provided by Operating Activities   $ 14,924     $ 15,751     $ 14,296  
Net Cash Used in Investing Activities     (408,982 )       (133,069 )       (4,068 )  
Net Cash Provided by (Used in) Financing Activities     391,115       94,198       (4,928 )  
Change in Cash and Cash Equivalents   $ (2,943)     $ (23,120)     $ 5,300  

Comparison of Years Ended December 31, 2011 and 2010

Cash Flows

As of December 31, 2011, we had $13.4 million of cash and cash equivalents and negative $78.8 million in working capital, as compared to $16.3 million of cash and cash equivalents and a negative $22.1 million in working capital as of December 31, 2010. The unfavorable change in working capital during the year is primarily due to a $105.5 million increase in current deferred revenue primarily resulting from the October 27, 2011 acquisition of Network Solutions. In addition, accrued expenses, including compensation and benefits related costs, have increased by $19.8 million associated primarily with higher volume resulting from the Network Solutions acquisition. This was partially offset by a $43.1 million and $18.3 million increase in deferred expenses and deferred tax assets, respectively, also resulting from the Network Solutions acquisition. The majority of the negative working capital is due primarily from the non cash balances of deferred revenue, deferred expenses and deferred tax assets, and the Company expects cash generated from operating activities to be more than sufficient to meet future working capital and debt servicing requirements.

Net cash provided by operations for the year ended December 31, 2011 decreased 5%, or $0.8 million, compared to the year ended December 31, 2010. Acquisition-related transaction costs during the year ended December 31, 2011 increased approximately $8.6 million. In addition, restructuring-related severance payments from both the Register.com LP and Network Solutions acquisitions increased by $0.9 million in 2011. Finally, accrued compensation related payments contributed to the year over year change in cash provided by operating activities. These cash outflow increases were partially offset by a $17.6 million increase in deferred revenue in 2011.

Net cash used in investing activities in the year ended December 31, 2011 was $409.0 million as compared to $133.1 million in 2010. The acquisition of Network Solutions was an investment of

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$405.1 million and Register.com LP was $130.1 million in 2011 and 2010, respectively. Property and equipment purchases increased $2.6 million as a result of the data center consolidation following the Register.com LP acquisition, in addition to the initial capital expenditures in connection with the planned Network Solutions integration. In addition, we acquired a customer base at a cost of $1.4 million in 2010.

Net cash provided by financing activities included $733.5 million of proceeds from October 27, 2011 credit agreements discussed below. The proceeds are net of $37.5 million of loan origination discounts and include $21.0 million of borrowings from the $50.0 million revolving credit facility. In addition to the loan origination discount, approximately $21.2 million of other related debt issuance costs were incurred in 2011. The net proceeds were used to fund the acquisition of Network Solutions and to repay the outstanding debt of the Company and the assumed debt of Network Solutions as of October 27, 2011. Subsequent to the acquisition, $30 million of outstanding Second Lien Term Loan (discussed below) debt was repaid using cash generated after the acquisition and an additional $12 million of lower interest bearing revolving credit facility proceeds. Proceeds from the exercise of stock options of $9.1 million were received during the year ended December 31, 2011 compared to $1.8 million in the prior year ended.

Financing the Network Solutions Acquisition

On October 27, 2011, we entered into credit facilities, pursuant to (i) a First Lien Credit Agreement, dated as of October 27, 2011, by and among the Company, J. P. Morgan Securities LLC and Deutsche Bank Securities Inc., as Co-Syndication Agents; Goldman Sachs Lending Partners LLC and SunTrust Bank, as Co-Documentation Agents; and JPMorgan Chase Bank, N.A., as Administrative Agent (the “First Lien Credit Agreement”) and (ii) a Second Lien Credit Agreement, dated as of October 27, 2011, (the “Second Lien Credit Agreement”). The First Lien Credit Agreement provides for (i) a six-year $600 million first lien loan facility (the “First Lien Term Loan”) and (ii) a five-year revolving credit facility of $50 million (the “Revolving Credit Facility”). The Second Lien Credit Agreement provides for a seven-year $150 million second lien loan facility (the “Second Lien Term Loan”). On October 27, 2011, a total of $21 million was drawn against the Revolving Credit Facility. The proceeds from all three agreements were used to finance the Acquisition and pay off all of the Company’s outstanding debt as well as Network Solutions outstanding debt, totaling $298.7 million.

Debt Covenants

The credit agreements entered into on October 27, 2011 require that we maintain a First Lien Net Leverage Ratio and a Total Net Leverage Ratio. The First Lien Net Leverage Ratio is defined as the total of the outstanding First Lien Credit Agreement and Revolving Credit Facility less unrestricted cash and cash equivalents, divided by Consolidated EBITDA. Consolidated EBITDA is defined as consolidated net income before interest expense, income tax expense, depreciation and amortization, impairment charges, restructuring costs, changes in deferred revenue and deferred expenses, stock-based compensation expense, acquisition related costs and includes the benefit of annualized synergies due to the Network Solutions integration. Total Net Leverage Ratio is defined as the total debt outstanding on the First and Second Lien Credit Agreements and the Revolving Credit Facility less unrestricted cash and cash equivalents, divided by Consolidated EBITDA (as defined herein).

For purposes of determining the First Lien Net Leverage Ratio and the Total Net Leverage Ratio, the value of Consolidated EBITDA is defined in the credit agreements for the fiscal quarters ended September 30, 2011, June 30, 2011 and March 31, 2011 as $34.6 million, $32.5 million and $36.3 million, respectively. The Consolidated EBITDA for the quarter ended December 31, 2011 of $44.4 million is calculated on a pro forma basis to include the operations of Network Solutions for the full quarter. The outstanding debt for the First Lien Net Leverage Ratio and the Total Net Leverage Ratio as of December 31, 2011 was $620.0 million and $740.0 million, respectively.

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The covenant calculations as of December 31, 2011 are calculated on a trailing 12-month basis:

     
Covenant Description   Covenant Requirement   Ratio at
December 31,
2011
  Favorable/
(Unfavorable)
Total First Lien Debt to Consolidated EBITDA     Not greater than 5.50       4.20       1.30  
Total Net Debt to
Consolidated EBITDA
    Not greater than 7.25       5.01       2.24  

In addition to the financial covenants listed above, the First and Second Lien Agreements include customary covenants that limit the incurrence of debt, the disposition of assets, and making of certain payments. Substantially all of our tangible and intangible assets collateralize the long-term debt as required by the Credit Agreement.

Comparison of Years Ended December 31, 2010 and 2009

Cash Flows

As of December 31, 2010, we had $16.3 million of cash and cash equivalents and a negative $22.1 million in working capital, as compared to $39.4 million of cash and cash equivalents and $32.2 million in working capital as of December 31, 2009. The decrease in working capital during the year is primarily due to an increase of $31.4 million of current deferred revenue acquired from the Register.com LP acquisition. In addition, the current portion of long term debt increased $9.5 million from the term loan that was issued in 2010.

Net cash provided by operations for the year ended December 31, 2010 increased 10%, or $1.5 million, compared to the year ended December 31, 2009. The increase was primarily due to higher operating cash flows driven by the acquisition of Register.com LP, offset by acquisition-related costs including restructuring charges and transaction costs.

Net cash used in investing activities in the year ended December 31, 2010 was $133.1 million as compared to $4.1 million in 2009. We acquired Register.com LP for $130.1 million in July 2010. The total purchase price was $135.1 million, of which a $5 million note payable with the seller remains outstanding at December 31, 2010. In an unrelated transaction, we also acquired a customer base at a cost of $1.4 million during the year ended December 31, 2010. Property and equipment purchases were $1.7 million for the year ended December 31, 2010 compared to $1.1 million for the same prior year period.

Net cash provided by financing activities included $110 million of proceeds from the term loan and revolving credit facility issued to finance the purchase of Register.com LP. Financing costs of $5.3 million were incurred in conjunction with the debt issuance. Subsequent to the acquisition, $12 million of principal payments were made during the year ended December 31, 2010, of which, $9.8 million was a prepayment not required under the terms of the debt agreement. Proceeds from the exercise of stock options of $1.8 million were received and payments of capital lease obligations of $0.3 million were made during the year ended December 31, 2010. We purchased 11,134 shares of common stock for $53 thousand for required tax withholding upon the vesting of restricted shares during 2010. These shares were not repurchased under the repurchase plan dated September 4, 2008. During the year ended December 31, 2009, we repurchased approximately 1.5 million shares of our common stock and options to purchase 225,000 shares of our common stock for approximately $5.7 million and paid $641 thousand for debt obligations we assumed as part of the Solid Cactus acquisition. In addition, we received proceeds of $1.4 million from the exercise of stock options in 2009.

On July 30, 2010, we entered into a Credit Facility Agreement (“Credit Agreement”) with the Royal Bank of Canada and issued a $95 million five year term loan and a $15 million revolving credit facility to finance the acquisition of Register.com LP, of which a total of $98 million was outstanding at December 31, 2010. The term loan and the revolving credit facility both bear variable interest rates of 1-month LIBOR plus 4.5 percent with the rate resetting at each month end. The term loan and the revolving credit facility mature on July 30, 2015. Approximately 52 percent of the term loan and revolving credit facility has been hedged with an interest rate swap that fixes 1-month LIBOR at 0.74 percent.

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In addition, on July 30, 2010, we issued a $5 million note payable to the sellers of Register.com LP. The note payable bears interest at a rate of 5 percent with interest payments made on a quarterly basis and matures on July 30, 2015.

In conjunction with the credit arrangements entered into on October 27, 2011 discussed above, the $98 million with Royal Bank of Canada and the $5 million payable to the sellers of Register.com LP were paid in full and the related interest rate swap was terminated.

Contractual Obligations and Commitments

Our principal commitments consist of long-term debt and interest payments, obligations under operating leases for office space and capital lease obligations for equipment. The following summarizes our contractual obligations as of December 31, 2011 (in thousands):

             
    Payment Due by Period
Contractual Obligations (000’s)   Total   2012   2013   2014   2015   2016   Thereafter
Long-term debt   $ 742,000     $     $ 86,635     $ 81,316     $ 97,800     $ 146,992     $ 329,257  
Current maturities of long-term debt     11,000       11,000                                
Interest payments on long-term debt (3)     264,389       56,942       52,657       46,784       40,226       32,198       35,582  
Operating lease obligations (1)     43,419       6,087       5,317       5,051       4,874       4,785       17,305  
Uncertain tax positions (4)                                          
Capital lease obligations (2)     81       57       24                          
Total   $ 1,060,889     $ 74,086     $ 144,633     $ 133,151     $ 142,900     $ 183,975     $ 382,144  

(1) Operating lease obligations are shown net of sublease rentals for the amounts related to each period presented.
(2) Includes interest expected to be paid on capital leases.
(3) Projected interest payments for variable-rate debt were calculated based on outstanding principal amounts and interest rates as of December 31, 2011.
(4) The settlement date is unknown for approximately $1.7 million of uncertain tax positions and has been excluded from the table above. See Note 16 —  Income Taxes for additional information on uncertain tax positions

In February 2012, we completed a Form S-3 registration statement to offer and issue 7,000,000 shares of common shares. The proceeds from these common shares are to be used for the repayment of outstanding debt, general corporate purposes and funding for potential acquisitions. In addition, the registration statement also includes the resale of 16,434,692 common shares that were issued to the sellers of Network Solutions on October 27, 2011. We will not receive any proceeds from the resale of these common shares.

Off-Balance Sheet Obligations

As of December 31, 2011 and 2010, we did not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, which would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes.

Summary

Our future capital uses and requirements depend on numerous forward-looking factors. These factors include but are not limited to the following:

the costs involved in the expansion of our customer base (including through acquisitions of other businesses or assets);
the costs associated with the principal and interest payments of future debt service;
the costs involved with investment in our servers, storage and network capacity;

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the costs associated with the expansion of our domestic and international activities;
the costs involved with our research and development activities to upgrade and expand our service offerings; and
the extent to which we acquire or invest in other technologies and businesses.

We believe that our existing cash and cash equivalents at December 31, 2011 in addition to 2012 operating cash flows will be sufficient to meet our projected operating requirements for at least the next 12 months, including our sales and marketing expenses, research and development expenses, capital expenditures, debt service requirements, and any acquisitions or investments in complementary businesses, services, products or technologies.

New Accounting Standards

See Note 1, The Company and Summary of Significant Accounting Policies , for a discussion of recently issued accounting pronouncements that may affect our financial results and disclosures in future periods.

Item 7A. Quantitative and Qualitative Disclosures About Market Risk.

Foreign Currency Exchange Risk

The majority of our subscription agreements and operating expenses are denominated in U.S. dollars. However, we have sales and customer support operations in Canada and a technology administrative center in Argentina and are exposed to fluctuations in the Canadian dollar and Argentina peso. Exchange rate fluctuations have had little impact on our operating results and cash flows but we analyze our exposure to currency fluctuations and may engage in financial hedging techniques in the future to reduce the effect of these potential fluctuations. At December 31, 2010, we had approximately $0.3 million of Canadian dollar expenses hedged from foreign exchange forward contracts acquired from Register.com LP. These contracts matured in January 2011.

Interest Rate Sensitivity

We had unrestricted cash and cash equivalents totaling $13.4 million and $16.3 million at December 31, 2011 and 2010, respectively. These amounts were invested primarily in money market funds. The unrestricted cash, cash equivalents and short-term marketable securities are held for working capital purposes. We do not enter into investments for trading or speculative purposes. Due to the short-term nature of these investments, we do not anticipate that the interest rates will materially fluctuate therefore; we believe we do not have any material exposure to changes in the fair value of our investment portfolio as a result of changes in interest rates. Declines in interest rates, however, will reduce future investment income.

As a result of the acquisition of Network Solutions in 2011, we have entered into debt financing arrangements totaling $800 million, of which $753 million was outstanding as of December 31, 2011. We have exposure to market risk for changes in interest rates related to these borrowings. Our variable rate debt is based on 1-month LIBOR plus 5.5 percent on the $600 First lien agreement and 1-month LIBOR plus 9.5 percent on the $150 million Second lien arrangement, both of which are subject to a 1.5 percent LIBOR floor. A hypothetical 10 percent increase in the 1-month LIBOR rate would result in additional interest expense of $1.1 million.

Non-GAAP Financial Measures

In addition to our financial information presented in accordance with U.S. GAAP, management uses certain “non-GAAP financial measures” within the meaning of the SEC Regulation G, to clarify and enhance understanding of past performance and prospects for the future. Generally, a non-GAAP financial measure is a numerical measure of a company’s operating performance, financial position or cash flows that excludes or

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includes amounts that are included in or excluded from the most directly comparable measure calculated and presented in accordance with GAAP. We monitor non-GAAP financial measures because it describes the operating performance of the company and helps management and investors gauge our ability to generate cash flow, excluding some recurring charges that are included in the most directly comparable measures calculated and presented in accordance with GAAP. Relative to each of the non-GAAP financial measures, we further set forth our rationale as follows:

Non-GAAP Revenue .  We exclude from non-GAAP revenue the impact of amortized deferred revenue (from acquisitions, primarily Register.com LP and Network Solutions) recorded at fair value at the acquisition date, because we believe that excluding such measures helps management and investors better understand our revenue trends.

Non-GAAP Operating Income and Non-GAAP Operating Margin.   We exclude from non-GAAP operating income and non-GAAP operating margin amortization of intangibles, fair value adjustments to deferred revenue and deferred expense, restructuring charges, corporate development expenses, and stock-based compensation charges. We believe that excluding these items assist investors in evaluating period-over-period changes in our operating income and operating margin without the impact of items that are not a result of our day-to-day business and operations.

Non-GAAP Net Income and Non-GAAP Net Income per Basic Share and per Diluted Share .  We exclude from non-GAAP net income and non-GAAP net income per diluted share and per basic share amortization of intangibles, income tax expense, fair value adjustments to deferred revenue and deferred expense, restructuring charges, corporate development expenses and stock-based compensation, amortization of deferred financing fees, gains/losses on operating assets and liabilities and include cash income tax expense, because we believe that excluding such measures helps management and investors better understand our operating activities.

Adjusted EBITDA .  We exclude from Adjusted EBITDA depreciation expense, amortization of intangibles, fair value adjustment to deferred revenue and deferred expense, income tax, interest expense, interest income, stock-based compensation, corporate development expenses, and restructuring charges, because we believe that excluding such items helps management and investors better understand operating activities.

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The following table presents our non-GAAP measures for the periods indicated (in thousands):

     
  Twelve Months Ended
December 31,
     2011   2010   2009
Reconciliation of GAAP revenue to non-GAAP revenue
                          
GAAP revenue   $ 199,205     $ 120,289     $ 106,489  
Fair value adjustment to deferred revenue     35,238       13,080       59  
Non-GAAP revenue   $ 234,443     $ 133,369     $ 106,548  
Reconciliation of GAAP net (loss) income to non-GAAP net income
                          
GAAP net (loss) income   $ (12,309 )     $ (6,532 )     $ 2,609  
Amortization of intangibles     25,389       12,879       10,453  
Loss on sale of assets     10       6       2  
Stock based compensation     6,933       4,711       4,898  
Income tax benefit     (49,958 )       (10,720 )       (1,429 )  
Restructuring charges     9,536       2,171       1,940  
Corporate development     13,083       2,892        
Amortization of deferred financing fees     6,856       573        
Cash income tax expense     (214 )       (845 )       (269 )  
Fair value adjustment to deferred revenue     35,238       13,080       59  
Fair value adjustment to deferred expense     739       214        
Non-GAAP net income   $ 35,303     $ 18,429     $ 18,263  
Reconciliation of GAAP diluted net (loss) income per share to non-GAAP net income per share
                          
Diluted GAAP net (loss) income per share   $ (0.40 )     $ (0.26 )     $ 0.10  
Diluted equity per share     0.04       0.02        
Amortization of intangibles per share     0.76       0.47       0.39  
Stock based compensation per share     0.21       0.17       0.18  
Income tax benefit per share     (1.48 )       (0.39 )       (0.05 )  
Restructuring charges per share     0.28       0.08       0.07  
Corporate development     0.39       0.11        
Amortization of deferred financing fees per share     0.20       0.02        
Cash income tax expense per share     (0.01 )       (0.03 )       (0.01 )  
Fair value adjustment to deferred revenue per share     1.04       0.48        
Fair value adjustment to deferred expense per share     0.02       0.01        
Diluted Non-GAAP net income per share   $ 1.05     $ 0.68     $ 0.68  
Reconciliation of GAAP operating loss to non-GAAP operating income
                          
GAAP operating loss   $ (40,767 )     $ (14,536 )     $ (93 )  
Amortization of intangibles     25,389       12,879       10,453  
Stock based compensation     6,933       4,711       4,898  
Restructuring charges     9,536       2,171       1,940  
Corporate development     13,083       2,892        
Fair value adjustment to deferred revenue     35,238       13,080       59  
Fair value adjustment to deferred expense     739       214        
Non-GAAP operating income   $ 50,151     $ 21,411     $ 17,257  
Reconciliation of GAAP operating margin to non-GAAP operating margin
                          
GAAP operating margin     -20 %       -12 %       0 %  
Amortization of intangibles     11 %       10 %       9 %  
Restructuring charges     4 %       2 %       2 %  
Corporate development     6 %       2 %       0 %  
Fair value adjustment to deferred revenue     17 %       10 %       0 %  
Fair value adjustment to deferred expense     0 %       0 %       0 %  
Stock based compensation     3 %       4 %       5 %  
Non-GAAP operating margin     21 %       16 %       16 %  
Reconciliation of GAAP operating loss to adjusted EBITDA
                 
GAAP operating loss   $ (40,767 )     $ (14,536 )     $ (93 )  
Depreciation and amortization     29,456       15,724       13,295  
Stock based compensation     6,933       4,711       4,898  
Restructuring charges     9,536       2,171       1,940  
Corporate development     13,083       2,892        
Fair value adjustment to deferred revenue     35,238       13,080       59  
Fair value adjustment to deferred expense     739       214        
Adjusted EBITDA   $ 54,218     $ 24,256     $ 20,099  

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Item 8. Financial Statements and Supplementary Data.

Quarterly Results of Operations

The following tables set forth selected unaudited quarterly consolidated statement of operations data for the eight most recent quarters. The information for each of these quarters has been prepared on the same basis as the audited consolidated financial statements, and in the opinion of management, includes all adjustments necessary for the fair presentation of the results of operations for such periods. This data should be read in conjunction with the audited consolidated financial statements and the related notes included in this annual report. These quarterly operating results are not necessarily indicative of our operating results for any future period.

               
  Three Months Ended
     Mar 31,
2011
  Jun 30,
2011
  Sept 30,
2011
  Dec 31,
2011 (3)  –  (4)
  Mar 31,
2010
  Jun 30,
2010
  Sept 30,
2010 (1)  –  (2)
  Dec 31,
2010 (1)  –  (2)
     (in thousands)
Total revenue   $ 39,481     $ 42,241     $ 43,903     $ 73,580     $ 25,128     $ 24,777     $ 32,734     $ 37,650  
Total cost of revenue     17,707       17,636       17,361       32,117       10,512       10,137       14,955       17,628  
Gross profit     21,774       24,605       26,542       41,463       14,616       14,640       17,779       20,022  
Total operating expenses     25,352       25,159       30,332       74,308       14,931       16,289       25,929       24,444  
Loss from operations     (3,578 )       (554 )       (3,790 )       (32,845 )       (315 )       (1,649 )       (8,150 )       (4,422 )  
Net (loss) income from continuing operations     (5,735 )       (1,972 )       (5,471 )       669       (745 )       (1,808 )       12,016       (16,111 )  
Income (loss) income from discontinued operations     125       125       75       (125 )       (9 )       125              
Net (loss) income   $ (5,610 )     $ (1,847 )     $ (5,396 )     $ 544     $ (754 )     $ (1,683 )     $ 12,016     $ (16,111 )  
Net (loss) income per common share:
                                                                       
Basic continuing operations   $ (0.21 )     $ (0.07 )     $ (0.19 )     $ 0.02     $ (0.03 )     $ (0.07 )     $ 0.47     $ (0.63 )  
Basic discontinued operations   $     $     $     $     $     $     $     $  
Diluted continuing operations   $ (0.21 )     $ (0.07 )     $ (0.19 )     $ 0.02     $ (0.03 )     $ (0.07 )     $ 0.45     $ (0.63 )  
Diluted discontinued operations   $     $     $     $     $     $     $     $  

(1) Included in net (loss) income for the third quarter ended September 30, 2010 is a $22.7 million reduction in the deferred tax asset valuation allowance resulting from the acquisition of Register.com LP that occurred in July 2010. Approximately $6.1 million of the allowance was re-established as a result of subsequent purchase price allocation adjustments during the fourth quarter of 2010.
(2) The Company completed its acquisition of Register.com LP in July 2010. The quarterly results of operations include the results of Register.com LP from July 30, 2010 through December 31, 2010.
(3) The Company completed its acquisition of Network Solutions on October 27, 2011. The earnings per share amounts shown for the fourth quarter ended December 31, 2011 reflect the impact of issuing 18 million common shares to the sellers on October 27, 2011. In addition, the fourth quarter 2011 results of operations include the results of Network Solutions from October 28, 2011 through December 31, 2011.
(4) Included in loss for the fourth quarter ended December 31, 2011 is a $28.4 million tax benefit due to a reduction in the deferred tax asset valuation allowance resulting from the acquisition of Network Solutions that occurred on October 27, 2011.

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Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure.

None.

Item 9A. Controls and Procedures.

Evaluation of disclosure controls and procedures.

Based on their evaluation as of December 31, 2011, our Chief Executive Officer and Chief Financial Officer, have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended) were effective at the reasonable assurance level to ensure that the information required to be disclosed by us in this annual report on Form 10-K was recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules, and that such information is accumulated and communicated to us to allow timely decisions regarding required disclosures.

Our disclosure controls and procedures are designed to provide reasonable assurance of achieving their objectives. Our management, including our Chief Executive Officer and Chief Financial Officer, does not expect that our disclosure controls and procedures or our internal controls will prevent all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within our Company have been detected.

Management’s Report on Internal Control over Financial Reporting.

The management of Web.com Group, Inc. is responsible for establishing and maintaining adequate internal control over financial reporting as such term is defined in Rules 13a-15(f) and 15d-15(f) under the Securities Exchange Act of 1934, as amended. The Company’s internal control over financial reporting is designed to provide reasonable assurance, based on an appropriate cost-benefit analysis, regarding the reliability of our financial reporting and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles. The Company’s internal control over financial reporting includes those policies and procedures that: (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. generally accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Also, projections of any evaluation of effectiveness to future periods are subject to risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2011. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control — Integrated Framework. Based on management’s assessment and those criteria, management concluded that the Company maintained effective internal control over financial reporting as of December 31, 2011.

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Management excluded from its assessment of the effectiveness of the Company’s internal control over financial reporting the certain internal controls of Network Solutions, acquired on October 27, 2011, primarily related to the non-integrated revenue function, including accounts receivable, deferred expenses, deferred revenue and subscription revenue, which is included in the 2011 consolidated financial statements of Web.com Group, Inc. and constituted $102.5 million and $205.1 million of total assets and total liabilities, respectively, as of December 31, 2011 and $28.0 million of revenues for the year then ended.

The Company’s independent registered public accounting firm, Ernst & Young LLP, has issued an audit report on the effectiveness of the Company’s internal control over financial reporting.

Report of Independent Registered Public Accounting Firm

The Board of Directors and Shareholders of Web.com Group, Inc.

We have audited Web.com Group Inc.’s internal control over financial reporting as of December 31, 2011, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (the COSO criteria). Web.com Group, Inc.’s management is responsible for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the company’s internal control over financial reporting based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

As indicated in the accompanying Management’s Report on Internal Control Over Financial Reporting, management’s assessment of and conclusion on the effectiveness of internal control over financial reporting did not include certain internal controls of Network Solutions, related to the non-integrated revenue function, including accounts receivable, deferred expenses, deferred revenue and subscription revenue, which is included in the 2011 consolidated financial statements of Web.com Group, Inc. and constituted $102.5 million and $205.1 million of total assets and total liabilities, respectively, as of December 31, 2011 and $28.0 million of revenues for the year then ended. Our audit of internal control over financial reporting of Web.com Group, Inc. also did not include an evaluation of the internal control over financial reporting of the Network Solutions non-integrated revenue function.

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In our opinion, Web.com Group, Inc. maintained, in all material respects, effective internal control over financial reporting as of December 31, 2011, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the 2011 consolidated financial statements of Web.com Group, Inc. and our report dated March 13, 2012 expressed an unqualified opinion thereon.

 
  /s/ Ernst & Young LLP
Certified Public Accountants
Orlando, Florida
March 13, 2012
    

Changes in internal control over financial reporting.

There were no changes in our internal controls over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f)) during the quarter ended December 31, 2011 that have materially affected, or are reasonably likely to materially affect, our internal controls over financial reporting.

Item 9B. Other Information.

None.

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PART III

Item 10. Directors, Executive Officers and Corporate Governance.

The information required by this item, including such information regarding our directors and executive officers and compliance with Section 16(a) of the Securities Exchange act of 1934, is incorporated herein by reference from the Proxy Statement. We have adopted a written code of conduct that applies to our principal executive officer, principal financial officer and principal accounting officer, or persons performing similar functions. The code of conduct is posted on our website at http://ir.web.com/documents.cfm . Amendments to, and waivers from, the code of conduct that applies to any of these officers, or persons performing similar functions, and that relates to any element of the code of ethics definition enumerated in Item 406(b) of Regulation S-K, will be disclosed at the website address provided above and, to the extent required by applicable regulations, on a current report on Form 8-K.

Item 11. Executive Compensation.

The information required by this item is incorporated herein by reference from the section entitled “Executive Compensation Discussion and Analysis” in the Proxy Statement.

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.

The information required by this item is incorporated herein by reference from the sections entitled “Security Ownership of Certain Beneficial Owners and Management” and “Equity Compensation Plan Information” in the Proxy Statement.

Item 13. Certain Relationships and Related Transactions, and Director Independence.

The information required by this item is incorporated herein by reference from the section entitled “Certain Relationships and Related Transactions” in the Proxy Statement.

Item 14. Principal Accounting Fees and Services.

The information required by this item is incorporated herein by reference from the section entitled “Ratification of Selection of Independent Registered Public Accounting Firm” in the Proxy Statement.

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Item 15. Exhibits, Financial Statement Schedules.

The following documents are filed as part of this Form 10-K:

1. Financial Statements

INDEX TO FINANCIAL STATEMENTS

2. Financial Statement Schedules

The information required by Schedule II, Valuation and Qualifying Accounts, is included in Note 5 to the Consolidated Financial Statements. All other financial statement schedules are not applicable.

3. Exhibits.

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Report of Independent Registered Public Accounting Firm

The Board of Directors and Shareholders of
Web.com Group, Inc.

We have audited the accompanying consolidated balance sheets of Web.com Group, Inc. as of December 31, 2011 and 2010, and the related consolidated statements of operations, stockholders’ equity, and cash flows for each of the three years in the period ended December 31, 2011. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the consolidated financial position of Web.com Group, Inc. at December 31, 2011 and 2010, and the consolidated results of its operations and its cash flows for each of the three years in the period ended December 31, 2011, in conformity with U.S. generally accepted accounting principles.

We have also audited, in accordance with the Standards of the Public Company Accounting Oversight Board (United States), Web.com Group, Inc.’s internal control over financial reporting as of December 31, 2011, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated March 13, 2012 expressed an unqualified opinion thereon.

/s/ Ernst & Young LLP
Certified Public Accountants

Orlando, Florida
March 13, 2012

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Web.com Group, Inc.
  
Consolidated Balance Sheets
(in thousands, except share amounts)

   
  December 31,
     2011   2010
Assets
                 
Current assets:
                 
Cash and cash equivalents   $ 13,364     $ 16,307  
Restricted investments     296       300  
Accounts receivable, net of allowance of $1,560 and $523, respectively     13,094       8,100  
Prepaid expenses     5,184       2,551  
Deferred expenses, current     57,302       14,193  
Deferred taxes     18,563       248  
Other current assets     4,716       1,221  
Total current assets     112,519       42,920  
Restricted investments     714       1,110  
Property and equipment, net     25,696       8,765  
Deferred expenses, non-current     68,136       13,569  
Goodwill     631,362       122,512  
Intangible assets, net     539,979       106,843  
Other assets     21,074       3,770  
Total assets   $ 1,399,480     $ 299,489  
Liabilities and stockholders’ equity
                 
Current liabilities:
                 
Accounts payable   $ 4,931     $ 3,276  
Accrued expenses     15,953       5,276  
Accrued compensation and benefits     15,956       6,799  
Accrued restructuring costs and other reserves     5,687       2,325  
Deferred revenue     142,157       36,664  
Current portion of debt and capital lease obligations     4,182       9,533  
Other liabilities     2,496       1,180  
Total current liabilities     191,362       65,053  
Deferred revenue     132,814       25,149  
Long-term debt and capital lease obligations     714,703       93,623  
Deferred tax liabilities     84,832       10,005  
Other long-term liabilities     4,013       2,052  
Total liabilities     1,127,724       195,882  
Stockholders’ equity:
                 
Common stock, $0.001 par value; 150,000,000 shares authorized,
47,359,304 and 27,756,227 shares issued and 47,359,304 and
27,340,062 outstanding at December 31, 2011 and 2010, respectively
    47       27  
Additional paid-in capital     441,955       263,453  
Treasury stock, 0 and 416,165 shares at December 31, 2011 and 2010, respectively           (1,896 )  
Accumulated other comprehensive loss, net of income tax benefit           (40 )  
Accumulated deficit     (170,246 )       (157,937 )  
Total stockholders’ equity     271,756       103,607  
Total liabilities and stockholders’ equity   $ 1,399,480     $ 299,489  

 
 
See accompanying notes to consolidated financial statements.

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Web.com Group, Inc.
  
Consolidated Statements of Operations
(in thousands, except per share amounts)

     
  Year Ended December 31,
     2011   2010   2009
Revenue:
                          
Subscription   $ 195,645     $ 117,691     $ 102,166  
Professional services     3,560       2,598       3,323  
Other                 1,000  
Total revenue     199,205       120,289       106,489  
Cost of revenue (excluding depreciation and amortization shown separately below):
                          
Subscription     83,406       51,371       38,311  
Professional services     1,415       1,861       2,081  
Total cost of revenue     84,821       53,232       40,392  
Gross profit     114,384       67,057       66,097  
Operating expenses:
                          
Sales and marketing     51,743       28,678       23,338  
Research and development     19,252       10,910       8,477  
General and administrative     45,164       24,110       19,140  
Restructuring charges     9,536       2,171       1,940  
Depreciation and amortization     29,456       15,724       13,295  
Total operating expenses     155,151       81,593       66,190  
Loss from operations     (40,767 )       (14,536 )       (93 )  
Interest (expense) income, net     (21,826 )       (2,832 )       233  
(Loss) income before income taxes from continuing operations     (62,593 )       (17,368 )       140  
Income tax benefit     50,084       10,720       1,429  
Net (loss) income from continuing operations     (12,509 )       (6,648 )       1,569  
Discontinued operations:
                          
(Loss) income from discontinued operations, net of tax